Jessica McIntyre
Pocatello
Summary
Results-driven retail professional skilled in implementing sales and marketing strategies that enhance revenue and customer satisfaction. Experienced in training and managing teams, developing strategies for increased sales, and optimizing inventory management and visual merchandising. Committed to enhancing customer experience and driving brand loyalty.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Bath and Body Works, Limited Brands
Pocatello
03.2026 - Current
- Drive sales and conversion. Setting daily sales targets, coaching associates on upselling and ensuring the store meets or exceeds company metrics.
- Lead by Example. Modeling genuine, customer-first selling behaviors—such as product demonstrations and personalized recommendations—while acting as the manager on duty.
- Conflict Resolution. De-escalating tense customer situations and handling complex return or policy inquiries.
- Managed talent acquisition by attracting, interviewing, and hiring top-tier store associates to enhance team performance. Attracting, interviewing, hiring and retaining top-tier store associates.
- Coached team members with in-the-moment feedback to improve product knowledge and selling skills.
- Scheduled sales floor coverage to align with payroll targets and peak business hours.
- Floor Sets. Implementing and executing detailed brand directives and seasonal floor sets to optimize the product story and store layout.
- Opening & Closing. Running daily routines, managing bank deposits, processing shipments, and ensuring the store remains safe and clean.
- Asset Protection. Monitoring inventory levels and upholding company security standards to minimize shrink.
Assistant Manager
Target
Temecula
05.2023 - 02.2026
- Motivated team to achieve sales goals by developing and executing targeted strategies.
- Provide excellent customer service, resolve complaints, and maintain positive customer relations.
- Created schedules, trained and developed team, and held members accountable for performance.
- Managed operational processes, including merchandising, pricing, and backroom, ensuring efficiency.
- Monitor performance metrics, analyze sales data, and provide reports to upper management.
- Model a culture of safety and compliance and ensure the team works in a safe manner.
Assistant Manager
Dicks Sporing Goods
Temecula
08.2018 - 05.2023
- Responsible for managing the day-to-day operational aspects of Apparel and Footwear.
- Partnered with store leadership team to hire a strong, inclusive and diverse team and manage store workforce planning. Including payroll budget and scheduling.
- Planned and organized short-term and long-term operations in collaboration with Store Manager.
- Held team accountable for achieving operational guidelines, brand standards, customer service expectations, and compliance with company policies.
- Ensured compliance with safety, loss prevention, and cash-handling procedures to drive shrink results.
- Actively recruit in the community and support opportunities for teammates to give back to their community.
Education
Medical Assisting Diploma - Medical Assisting
Concorde Career College
San Bernardino, CA01-2026
High School Diploma -
Anacortes High School
Anacortes, WA06-2007
Skills
- Sales and Operational performance
- Customer Service and Experience
- Complaint resolution
- Merchandise planning
- Visual merchandising
- Process and procedure development
- Team training and development
- Leadership and Personnel Management
- Problem solving and Decision making
- Adaptability and Resilience
Timeline
Assistant Manager
Bath and Body Works, Limited Brands
03.2026 - Current
Assistant Manager
Target
05.2023 - 02.2026
Assistant Manager
Dicks Sporing Goods
08.2018 - 05.2023
Medical Assisting Diploma - Medical Assisting
Concorde Career College
High School Diploma -
Anacortes High School