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Jessica Pearcy
Downey
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
9
9
years of professional experience
Work History
Reservations Concierge
The Yellowstone Club
Big Sky, MT
06.2020 - Current
- Provided exemplary services to Yellowstone Club Members in a high-end hospitality setting, including reservation bookings, transportation bookings and suggestions on activities and events.
- Maintained overall knowledge of the Yellowstone Club policies, rules and regulations, including the Yellowstone Club restaurants, activities and multiple department operations.
Spa Concierge
The Yellowstone Club
Big Sky, MT
12.2016 - 06.2020
- Assisted in opening and closing duties, including setting up relaxation rooms, hot pools and locker rooms as well as managing spa reservations and point of sale system.
- Demonstrated attention to details in accurately taking and providing quality service in Member inquiries. Including communicating with Members to ensure their satisfaction.
Mountain Operations
The Yellowstone Club
Big Sky, MT
11.2018 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School - Forensic Science, Hospitality Management
Pocatello High School
01-2008
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining composure
- Guest relations
- Detail-oriented approach
- Polite telephone etiquette
- Safety procedures
- Interpersonal communications
- Conflict resolution
Timeline
Reservations Concierge
The Yellowstone Club
06.2020 - Current
Mountain Operations
The Yellowstone Club
11.2018 - 04.2019
Spa Concierge
The Yellowstone Club
12.2016 - 06.2020
High School - Forensic Science, Hospitality Management
Pocatello High School
Awards & acknowledgments
- Consistently received positive feedback from Yellowstone Club Members and Guests, resulting in repeat personal requests by high-end Members.
- Successfully completed training in Concierge services as well as proper written and phone etiquette.