Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA SIMPSON

Nampa

Summary

Professional Correctional Specialist with strong focus on maintaining safety and security in correctional environments. Adept at collaborating with team members to achieve operational goals and adapt to evolving situations. Skilled in conflict resolution, inmate management, and rehabilitation processes. Known for reliability, effective communication, and maintaining high standards in all tasks.

Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.

Overview

10
10
years of professional experience

Work History

Correctional Specialist

Idaho Department Of Corrections
06.2023 - Current
  • Conducted regular inspections of the facility to identify potential safety hazards or violations of policy standards for prompt resolution.
  • Facilitated successful reintegration into society for inmates by providing comprehensive pre-release planning and support services.
  • Promoted a culture of respect and dignity within the facility through consistent enforcement of rules and fair treatment for all inmates.
  • Maintained a safe environment within the facility with diligent supervision of inmates during daily activities.
  • Enhanced prison security by conducting thorough risk assessments and monitoring inmate behavior.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Ordered new supplies and food to maintain service levels.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Established and managed team schedules and shift assignments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Tracked food production levels, meal counts, and supply costs.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Food Service Supervisor

MTC Corrections
02.2022 - 06.2023
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Established and managed team schedules and shift assignments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Tracked food production levels, meal counts, and supply costs.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.

Shift Supervisor

Idaho Pizza Company
07.2020 - 02.2023
  • Implemented security, safety, and loss prevention strategies during shifts.
  • Increased productivity and staff longevity by streamlining the implementation of new systems.
  • Was in charge of supervising, coaching, and evaluating 25 employees.
  • Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis.
  • By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
  • Assisted the store manager in executing store operations during scheduled shifts.
  • Finished the store's opening and closing procedures, which included setting up registers and checking inventory.
  • Trained new hires and retrained employees on new recipes and procedures on a regular basis.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Cashier

Round Table Pizza
08.2018 - 03.2020
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Trained team members to work as cashiers in accordance with company policies and procedures.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift.

Front End Supervisor

Bed Bath & Beyond
06.2015 - 09.2018
  • Achieved a dramatic upgrade through positive employee motivation and a focused on continuous improvement.
  • Instructed team members on how to implement successful operational and sales strategies.
  • Coached a 10-person sales team on how to use effective sales techniques and provide excellent customer service
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Greeted hundreds of daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Completed stockroom tasks by leading the stockroom team, receiving and unpacking merchandise, and placing all products on the sales floor.
  • Completed all money orders needed for store deposits.

Education

High School Diploma -

Clovis North High School
Fresno, CA
01.2015

Skills

  • Restraint techniques
  • Security procedures
  • De-escalation techniques
  • Policy enforcement
  • Inmate management
  • Inmate supervision
  • Correctional facility procedures
  • Trained in defensive tactics
  • File and record maintenance
  • Product knowledge
  • First aid training
  • Inmate behavior modification tactics
  • Kitchen staff coordination
  • Food preparation
  • Ordering supplies
  • Schedule management
  • Food safety compliance
  • Inventory management
  • Waste reduction
  • Sanitation standards
  • Hygiene practices
  • Employee scheduling
  • Food presentation
  • Health regulations
  • Staff recruitment
  • Food storage
  • Portioning
  • Portion control
  • Cost control

Timeline

Correctional Specialist

Idaho Department Of Corrections
06.2023 - Current

Food Service Supervisor

MTC Corrections
02.2022 - 06.2023

Shift Supervisor

Idaho Pizza Company
07.2020 - 02.2023

Cashier

Round Table Pizza
08.2018 - 03.2020

Front End Supervisor

Bed Bath & Beyond
06.2015 - 09.2018

High School Diploma -

Clovis North High School

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JESSICA SIMPSON