Jessica Vester

Personable and solution-driven professional committed to delivering exceptional customer service and fostering positive client relationships. Strong focus on conflict resolution and effective communication to ensure customer satisfaction and loyalty. Dedicated to driving impactful improvements in customer service operations and enhancing team performance.

• Worked with SWAT Team to improve work, resources, and communications.
• Created a job aid for automobile Total Loss Process.
• Assisted Manager as Backup when out of the Office.
• Promoted team collaboration and followed up on reviews and results.
• Awarded COE of 2020 in the Claims Contact Center.
• Assisted trainers with new hire classes.
• Served as a senior mentor for new hire training.
• Participated in Fast Path Adjuster Mentorship for better insight into adjusters' daily activities.
• Created a PowerPoint about ART and presented it to Fast Path Adjuster Managers.

I received one of the most prestigious awards from Liberty Mutual. 2020 Circle of Excellence Award. I was nominated through the Claims Customer Care position for my excellent customer service skills, while maintaining meets or exceeds expectations for our department goals and keeping the customers and business needs in mind.