Jessie Ford
Lewiston,idaho
Summary
Dynamic Independent Contract Engineer with a proven track record at Innova Mortgage, excelling in project coordination and customer service. Leveraged analytical problem-solving and time management skills to enhance project efficiency, achieving a notable increase in customer satisfaction. Adept at fostering team collaboration while implementing effective engineering documentation practices.
Professional engineer with comprehensive experience in contract management, project coordination, and quality assurance. Expertise in drafting and negotiating contracts, ensuring compliance with industry standards, and fostering strong team collaboration to drive project success. Known for adaptability, problem-solving skills, and results-driven approach that aligns with organizational goals. Proficient in technical documentation, risk assessment, and stakeholder communication.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Contract Engineer
Self-employeed
05.2020 - Current
- Assisted in project coordination, ensuring timely completion of tasks.
- Supported team members by managing schedules and organizing meetings.
- Conducted research to gather relevant information for project development.
- Maintained documentation and records for efficient workflow management.
- Communicated effectively with team members, fostering a collaborative environment.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Increased overall customer satisfaction by promptly addressing concerns and providing expert guidance on contractual matters.
- Analyzed project data to drive strategic decisions, improving overall performance and resource allocation.
- Led technical reviews of engineering designs, promoting best practices and adherence to industry standards.
- Demonstrated adaptability by effectively managing multiple concurrent contracts within tight deadlines while maintaining attention to detail.
- Conducted thorough post-project evaluations to assess performance against established goals, identify areas for improvement, and inform future contract strategies.
- Facilitated smooth transitions between project phases through careful planning, clear communication, and proactive problemsolving.
- Expedited contract approvals by maintaining organized documentation systems and efficient workflows for all parties involved.
- Contributed to business growth by identifying opportunities for new contracts and expanding existing agreements.
- Assisted in the development of standard operating procedures to ensure consistency in contract administration across the organization.
- Supported cost savings initiatives through diligent negotiation of favorable contract terms and conditions.
- Provided regular status updates to management regarding ongoing contracts, highlighting any potential issues or delays that may impact project timelines or budgets.
- Served as a trusted advisor to clients by offering expert insights on industry trends, best practices, and emerging technologies in the engineering field.
- Improved project efficiency by streamlining contract processes and implementing standardized templates.
- Promoted a culture of continuous improvement within the engineering team by encouraging feedback on current practices and recommending process enhancements.
- Developed comprehensive risk management strategies for high-value contracts, minimizing potential liabilities for the company.
Shift Leader
Dissmores
09.2018 - 01.2020
- Trained and mentored new team members on operational procedures and workflow efficiency.
- Led shift meetings to communicate goals, expectations, and updates to all team members.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
IT Technician
Downtown Marriott
01.2017 - 12.2017
- Troubleshot hardware and software issues to enhance system performance and user experience.
- Installed, configured, and maintained operating systems and applications across multiple devices.
- Provided technical support for network infrastructure, ensuring reliable connectivity and security protocols.
- Documented procedures and created knowledge base articles to streamline IT processes for team members.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Managed inventory of IT assets, optimizing resource allocation and minimizing costs associated with equipment procurement.
- Collaborated with cross-functional teams to design solutions that improved operational efficiency and reduced downtime.
- Led training sessions for staff on best practices in technology usage and cybersecurity awareness.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Custodian
WSU Residence Life
03.2016 - 12.2016
- Operated cleaning equipment including floor scrubbers and vacuum systems to enhance operational efficiency.
- Maintained cleanliness and sanitation standards across facilities, ensuring safe environments for staff and visitors.
- Implemented inventory management practices for cleaning supplies, reducing waste and improving cost-effectiveness.
- Trained new custodial staff on safety protocols and best practices for efficient facility maintenance.
- Collaborated with maintenance teams to address facility repairs, enhancing overall workplace functionality.
- Conducted regular inspections to identify cleanliness issues, creating action plans for swift resolution.
- Developed schedules for routine cleaning tasks, optimizing workflow and resource allocation across facilities.
- Led initiatives to promote sustainability, implementing eco-friendly cleaning products and practices throughout operations.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Overnight Manager
Stripes Gas Station
02.2014 - 09.2015
- Supervised overnight staff, ensuring compliance with operational standards and safety protocols.
- Managed inventory control, optimizing stock levels and reducing waste through strategic ordering processes.
- Conducted regular audits of facilities, identifying maintenance needs and coordinating timely repairs for optimal operations.
- Developed training programs for new hires, enhancing team efficiency and improving service quality during night shifts.
- Implemented process improvements that increased productivity and streamlined workflows in a fast-paced environment.
- Monitored performance metrics, providing feedback to team members to enhance individual and collective outcomes.
- Resolved customer issues promptly, maintaining high satisfaction rates through effective communication and problem-solving skills.
- Collaborated with management on strategic planning initiatives to elevate overnight operational effectiveness and service delivery.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Overnight Stocker
Krogers Grocery Store
12.2012 - 03.2014
- Organized and stocked merchandise, ensuring optimal product placement and accessibility.
- Collaborated with team members to maintain efficient inventory management processes.
- Operated forklifts and pallet jacks to safely transport goods within warehouse environment.
- Conducted regular inventory counts, identifying discrepancies and improving accuracy in stock levels.
- Streamlined restocking processes, enhancing workflow efficiency during overnight shifts.
- Assisted in training new employees on stocking procedures and safety protocols.
- Monitored expiration dates and managed product rotation to minimize waste and ensure quality.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Managed timely and effective replacement of damaged or missing products.
Insurance Agent
Innova Mortgage
06.2009 - 10.2011
- Developed personalized insurance plans based on client needs and risk assessments.
- Conducted comprehensive policy reviews to ensure compliance with regulations and client satisfaction.
- Educated clients on coverage options, enhancing understanding of complex insurance products.
- Streamlined claims processing procedures, reducing turnaround time and improving client experience.
- Implemented customer retention initiatives, significantly increasing policy renewals and referrals.
- Led training sessions on new products and industry changes, ensuring team remained informed and competitive.
- Mentored junior agents, fostering a collaborative environment for professional growth and development.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Electronics Sales Associate
Toys"R"Us
04.2009 - 01.2011
- Enhanced customer engagement through product demonstrations and technical explanations.
- Collaborated with team members to optimize inventory management processes.
- Trained new associates on sales techniques and product knowledge.
- Analyzed customer feedback to improve service delivery and product offerings.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Store Manager
Hollywood Video
07.2006 - 01.2011
- Led team in achieving operational excellence and ensuring compliance with company policies.
- Developed training programs to enhance staff performance and improve customer service skills.
- Analyzed sales data to identify trends, optimize inventory management, and improve stock replenishment strategies.
- Implemented visual merchandising standards to increase product visibility and drive sales growth.
- Collaborated with upper management on strategic initiatives aimed at improving store performance and profitability.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty rates.
- Fostered a positive work environment by mentoring employees and promoting teamwork across departments.
- Managed scheduling and payroll processes to ensure optimal staffing levels and cost efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Education
Bachelor of Science - Engineering
Washington State University
Pullman, WA12-2018
Associate of Science - Computer Science
Austin Community College
Austin, TX12-2012
High School Diploma -
Hastings High School
Houston, TX06-2005
Skills
- Software development
- Time management
- Critical thinking
- Team collaboration
- System troubleshooting
- Network configuration
- Analytical problem solving
- Hardware troubleshooting
- Quality control
- Data analysis
- Engineering documentation
- Data management
- Automated testing
- Root-cause analysis
- Budget management
- Computer-aided design
- Programming languages
- Machine learning
- Data warehousing
- Quality assurance testing
- Quality assurance controls
- Failure analysis
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
Certification
- Certified network technician, comptia A+ - lifetime
Timeline
Independent Contract Engineer
Self-employeed
05.2020 - Current
Shift Leader
Dissmores
09.2018 - 01.2020
IT Technician
Downtown Marriott
01.2017 - 12.2017
Custodian
WSU Residence Life
03.2016 - 12.2016
Overnight Manager
Stripes Gas Station
02.2014 - 09.2015
Overnight Stocker
Krogers Grocery Store
12.2012 - 03.2014
Insurance Agent
Innova Mortgage
06.2009 - 10.2011
Electronics Sales Associate
Toys"R"Us
04.2009 - 01.2011
Store Manager
Hollywood Video
07.2006 - 01.2011
Bachelor of Science - Engineering
Washington State University
Associate of Science - Computer Science
Austin Community College
High School Diploma -
Hastings High School