Jessyca Lili
Client Advisor
Senayan, South Jakarta,Indonesia
Summary
I am an experienced sales with a strong track record of achieving sales targets and providing excellent client service. Excelled in building strong client relationships and utilizing sales techniques to upsell and cross-selling products and services. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client Advisor
PT. Graha Citra Prima
Jakarta, Jakarta
12.2023 - 11.2024
- Excelled in meeting sales targets, contributing significantly to overall success of a team.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for a job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying client needs and cross-selling services.
- Managed approximately 20 incoming calls and texts per day from client.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Collaborated with team members to develop innovative solutions for complex client needs and achieve store sales goals.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
Freelancer
Private Course
08.2023 - 11.2023
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Provided English tutoring to junior high school and elementary school students
- Prepared tutoring sessions to ensure the students academic development.
- Worked with students aged 7-13 to improve English Reading and Speaking skills
Student Staff Member
Faculty of Business and Economics
Yogyakarta, Yogyakarta
05.2022 - 07.2022
- Conducted research projects under the guidance of senior staff members, providing valuable insights for departmental improvement.
- Streamlined communication between students and staff through effective information dissemination.
- Coordinated with external vendors for various events or services required on campus, ensuring timely delivery of necessary items or assistance.
- Collaborated with team members to develop new initiatives for improving the overall student experience on campus.
Education
Bachelor of Economics - Development Economics
Atma Jaya Yogyakarta University
Yogyakarta, Indonesia 08.2018 - 02.2022
Skills
Product restocking
Client interaction
Cross-selling techniques
Work training
Product recommendation
Client Education
Sales skills
Team building
Negotiation
Timeline
Client Advisor
PT. Graha Citra Prima
12.2023 - 11.2024
Freelancer
Private Course
08.2023 - 11.2023
Student Staff Member
Faculty of Business and Economics
05.2022 - 07.2022
Bachelor of Economics - Development Economics
Atma Jaya Yogyakarta University
08.2018 - 02.2022
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