Jestin Summers
TWIN FALLS,ID
Summary
Dynamic Shipping Clerk with proven success at Hilex Poly, enhancing order accuracy through a robust quality control system. Skilled in logistics coordination and relationship building, I streamlined shipping processes, significantly reducing errors. A certified forklift driver, I excel in fast-paced environments while maintaining safety compliance and effective communication. I have a ton of experience in customer service as well.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Shipping Clerk/Warehouse Forklift Operator
Hilex Poly
10.2017 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Produce Clerk/Cashier/Customer Service Representative
Ridley's Family Market
05.2015 - 07.2017
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Customer Service Representative/Retail
Big 5 Sporting Goods
02.2006 - 02.2009
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Enhanced customer satisfaction by providing personalized assistance to individuals with special needs in the retail environment.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
Studio Photographer
Prestige Portraits by Lifetouch
02.2003 - 03.2004
- Developed creative concepts in collaboration with clients to achieve their desired outcomes for each project.
- Adapted photographic style and techniques to meet the specific needs of each project, ensuring optimal results and client satisfaction.
- Utilized advanced retouching techniques to enhance images according to client specifications while preserving natural aesthetics.
- Increased studio revenue by consistently booking clients and maintaining strong relationships through excellent communication skills.
- Enhanced client satisfaction by delivering high-quality photography and editing services for various projects.
- Maintained a clean and organized workspace, ensuring optimal working conditions for both staff and clients.
- Streamlined workflow processes within the studio to ensure efficient scheduling, setup, and breakdown of photo sessions.
Education
Bachelor of Arts - CVI Computer And Video Imaging
Cogswell College
Santa Clara, CA06-2005
High School Diploma -
Pliocene Ridge School
Pike City, CA07-2001
Skills
- Workplace cleanliness
- Shipping software
- Warehouse safety
- Shipping procedures
- Loading and unloading
- Freight knowledge
- Materials transportation
- Carrier coordination
- Labeling accuracy
- Order management
- Time management
- Punctual and reliable
- Package handling
- Certified forklift driver
- US Driver's license
- Warehousing operations
- Inspection and quality control
- Load planning
- Relationship building
- Microsoft Office Suite
- Verbal and written communication
- Organization and prioritization
- Data entry
- Product knowledge
- Invoice and manifest review
- Logistics coordination
- Safety compliance
- Shipping method optimization
Timeline
Shipping Clerk/Warehouse Forklift Operator
Hilex Poly
10.2017 - Current
Produce Clerk/Cashier/Customer Service Representative
Ridley's Family Market
05.2015 - 07.2017
Customer Service Representative/Retail
Big 5 Sporting Goods
02.2006 - 02.2009
Studio Photographer
Prestige Portraits by Lifetouch
02.2003 - 03.2004
Bachelor of Arts - CVI Computer And Video Imaging
Cogswell College
High School Diploma -
Pliocene Ridge School
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