Jesus Damian
Idaho Falls
Summary
Organizational leader and problem-solver with advanced supervisory, team building and customer service skills. Experience in stepping into roles and making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Service Manager
Hertz Car Sales
Idaho Falls
2023.03 - Current
- Completed new inventory vehicle recon and repairs needed.
- Identified needs of customers promptly and efficiently on WE OWEs.
- Assisted customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems. Many times covering labor costs.
- Managed vendor relationships to maintain effective communication and collaboration.
- Assisted in processing purchase orders and tracking inventory levels.
- Evaluated vendor performance through regular assessments and feedback sessions.
- Resolved discrepancies in invoices and shipment details with vendors directly.
- Managed day-to-day communications with multiple vendors simultaneously.
- Coordinated vendor deliveries to ensure timely product availability.
- Coordinated vehicle inspections and maintenance to meet company standards.
Lot Attendant
Hertz
Idaho Falls
2022.12 - Current
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
- Drove vehicles to or from workshops for the maintenance required.
- Assigned numbered tags to vehicle keys and Buyer's guide.
- Monitored parking area for safety and general customer concerns.
Receiving Lead
Idaho Steel Products
Idaho Falls
2021.09 - 2022.02
- Operated forklifts (4ft and 8ft forks), CombiLift, Mobile Crane and other motorized equipment to locate and transport material. Unloaded material off of delivery trucks.
- Followed organizational procedures to stack and store cargo (steel pipes and sheets) in transit sheds and warehouses.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests. Signed off paperwork before trucks left.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries. Wore proper PPE required and provided by the company.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction. Kept notebook with all discrepancies.
- Routed received merchandise to proper storage areas and building according to product specifications.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Coordinated cargo unloading and storage with up to 10 team leaders to achieve efficient and safe transportation.
Delivery Driver
Lowes Home Improvement
Idaho Falls
2019.04 - 2021.08
- Delivered and installed appliances in customer homes and new construction developments within a 150 mile radius from Idaho Falls.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders for accuracy. Staged items in receiving area.
- Contacted customers prior to delivery to coordinate delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Transported and safely delivered items to prevent damage or loss.
- Kept record of damaged noted and reported it to immediate supervisor.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Instructed customers on how to properly operate, care for and configure appliances.
- Recommended replacement parts and routine maintenance.
- Recognized by management for providing exceptional customer service. Received a Lowe's "Delivery All Star" coat in recognition.
- Approached customers and engaged in conversation through the phone and on-site.
- Kept accurate logs of all deliveries and trips.
Meat Cutter
Albertsons
Idaho Falls
2018.08 - 2019.03
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Cut, wrapped, weighed and labeled orders for customers.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Weighed, labeled and priced variety of cuts of meat for on-demand selections.
- Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
- Disposed of expired meats in accordance with food safety regulations.
- Inspected and stored meat upon delivery by verifying compliance with company quality standards.
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
Restaurant General Manager
KFC
Idaho Falls
2013.12 - 2018.06
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Created detailed reports on weekly and monthly revenues and expenses. Reported over weekly conference calls with Area Supervisor and Director of Operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Managed busy and 2nd highest revenue KFC in Eastern Idaho.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
- Prepared and led food service training programs to teach staff various tasks.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods using forecasting data from previous week and previous year to date.
Education
RGM Keystone Course - Organizational Leadership
YUM! Brands
Louisville, KY07.2014
GED -
EITC
Idaho FallsSkills
- Client Service
- Vehicle Operation
- Conflict Management
- Safe Driving
- Payment Processing
- Good Work Ethic
- People Skills
- Team Building
- Fluent in Spanish
- Training & Development
- Supervision & Leadership
- Customer Service
- Organizational Skills
- Reliable & Trustworthy
- Staff Development
- Performance Evaluations
- Documentation and Reporting
- Revenue Forecasting
- Employee Development
- Hiring and Training
- Onboarding and Orientation
- Verbal and Written Communication
- Shift Scheduling
- Health Code Compliance
- Problem-Solving
- Delegating Assignments and Tasks
- Money Handling
- Supply Ordering and Management
- Documentation and Recordkeeping
- Quality Assurance
- Investigating Complaints
Timeline
Service Manager
Hertz Car Sales
2023.03 - Current
Lot Attendant
Hertz
2022.12 - Current
Receiving Lead
Idaho Steel Products
2021.09 - 2022.02
Delivery Driver
Lowes Home Improvement
2019.04 - 2021.08
Meat Cutter
Albertsons
2018.08 - 2019.03
Restaurant General Manager
KFC
2013.12 - 2018.06
GED -
EITC
RGM Keystone Course - Organizational Leadership
YUM! Brands