JIHYEON PARK

Work History

PT SHIN JUNG IDN

07.2023 - 03.2025

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Led the establishment and formal registration of the company, ensuring full compliance with local regulations and legal requirements.
Coordinated and negotiated contracts with subcontractors, managing terms and ensuring alignment with project goals and quality standards.
Collaborated closely with the main contractor to schedule workflows, update project progress, and manage billing cycles, ensuring seamless communication and timely delivery of project milestones.
Recruited and managed on-site labor for civil engineering and piping work, overseeing payroll administration, BPJS (social security) enrollment, and overtime management to maintain workforce productivity and compliance.

PT PMI

12.2017 - 12.2020

Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
Managed bulk vessel operations across Asia (Thailand, Malaysia, Vietnam) for Hyundai Glovis, ensuring smooth coordination with local agents.
Reduced port waiting times by 15% through proactive port monitoring and real-time issue resolution.
Oversaw crew changes, fuel supplies, and vessel support, improving service efficiency.

PT STAR CAMTEX

01.2014 - 12.2017

Supervised 2 co-workers.
Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Implemented performance tracking systems to monitor individual progress and identify areas for improvement in realtime.
Led cross-functional teams, recruited and trained EXIM staff, improving operational performance by 20%.

PT SMS LINE

05.2010 - 12.2013

Worked with customer service to handle escalated customer issues.
Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
Worked with customer service representatives to handle escalated customer issues.
Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.