Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
JIHYEON PARK

JIHYEON PARK

HR Consultant
Jakarta,JK

Summary

Organized and dependable candidate with a positive attitude, successful at managing multiple priorities and willing to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills, proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting overall team objectives.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Branch Manager

PT SHIN JUNG IDN
07.2023 - 03.2025
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Led the establishment and formal registration of the company, ensuring full compliance with local regulations and legal requirements.
  • Coordinated and negotiated contracts with subcontractors, managing terms and ensuring alignment with project goals and quality standards.
  • Collaborated closely with the main contractor to schedule workflows, update project progress, and manage billing cycles, ensuring seamless communication and timely delivery of project milestones.
  • Recruited and managed on-site labor for civil engineering and piping work, overseeing payroll administration, BPJS (social security) enrollment, and overtime management to maintain workforce productivity and compliance.

Team Leader - Project Management

PT PMI
12.2017 - 12.2020
  • Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
  • Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
  • Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
  • Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
  • Managed bulk vessel operations across Asia (Thailand, Malaysia, Vietnam) for Hyundai Glovis, ensuring smooth coordination with local agents.
  • Reduced port waiting times by 15% through proactive port monitoring and real-time issue resolution.
  • Oversaw crew changes, fuel supplies, and vessel support, improving service efficiency.

Team Coordinator

PT STAR CAMTEX
01.2014 - 12.2017
  • Supervised 2 co-workers.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Implemented performance tracking systems to monitor individual progress and identify areas for improvement in realtime.
  • Led cross-functional teams, recruited and trained EXIM staff, improving operational performance by 20%.

Team Leader

PT SMS LINE
05.2010 - 12.2013
  • Worked with customer service to handle escalated customer issues.
  • Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
  • Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.

Education

INCULS - BAHASA INDONESIA

UNIVERSITAS GADJAH MADA , Yogyakarta, Indonesia
04.2001 -

Bachelor’s Degree - International Trade

Busan University of Foreign Studies, SOUTH OF KOREA
04.2001 -

Skills

Customer service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Branch Manager - PT SHIN JUNG IDN
07.2023 - 03.2025
Team Leader - Project Management - PT PMI
12.2017 - 12.2020
Team Coordinator - PT STAR CAMTEX
01.2014 - 12.2017
Team Leader - PT SMS LINE
05.2010 - 12.2013
UNIVERSITAS GADJAH MADA - INCULS, BAHASA INDONESIA
04.2001 -
Busan University of Foreign Studies - Bachelor’s Degree, International Trade
04.2001 -
JIHYEON PARKHR Consultant