Jill Nelson
Idaho Falls
Summary
Compassionate and detail-oriented professional with 10+ years of experience supporting individuals with developmental disabilities through assessment, case management, and service coordination. Skilled in conducting eligibility evaluations, collaborating with multidisciplinary teams, and improving organizational processes. Known for strong communication, high-quality documentation, and a commitment to helping individuals access the resources they need to thrive.
Overview
14
14
years of professional experience
Work History
Targeted Service Coordinator
Innovative Health Care Concepts, Inc.
04.2022 - Current
- Manage a caseload of 40 adult Medicaid recipients with developmental disabilities, ensuring individualized support and service access.
- Build strong relationships with clients and families; assist with employment, social engagement, housing, and resource navigation.
- Complete daily documentation, resolve client concerns, and maintain accurate case records.
- Coordinate support teams by involving key individuals and collaborating with community agencies.
- Work closely with leadership to ensure service plans align with client needs and regulatory requirements.
Human Resources Coordinator
Innovative Health Care Concepts, Inc.
01.2025 - Current
- Review applications, conduct interviews, check references, and hire qualified candidates.
- Complete program-specific onboarding documentation and verification requirements.
- Maintain organized and compliant employee files.
Independent Assessment Provider
Liberty Healthcare Co.
01.2016 - 04.2022
- Conduct standardized assessments to determine level-of-care needs and Medicaid budget eligibility.
- Prepare detailed reports including personal history, health information, strengths, limitations, and functional needs.
- Maintain participant databases and manage documentation to support eligibility decisions.
- Manage an independent caseload and ensure timely completion of assessments.
- Develop systems to improve accuracy, workflow efficiency, and compliance.
Independent Assessment Provider
Idaho Center for Disabilities Evaluation
01.2016 - 08.2016
- Conduct interviews and assessments with individuals and families from diverse backgrounds.
- Complete comprehensive evaluations including personal history, functional abilities, and health information.
- Maintain daily documentation and review records to determine eligibility.
- Implement processes to ensure accuracy, quality, and timely completion of assessments.
Targeted Service Coordinator
Innovative Health Care Concepts, Inc.
01.2013 - 01.2016
- Manage a caseload of 40 adult Medicaid recipients with developmental disabilities, ensuring individualized support and service access.
- Build strong relationships with clients and families; assist with employment, social engagement, housing, and resource navigation.
- Complete daily documentation, resolve client concerns, and maintain accurate case records.
- Coordinate support teams by involving key individuals and collaborating with community agencies.
- Work closely with leadership to ensure service plans align with client needs and regulatory requirements.
Junior High School Counselor (Intern)
Madison Junior High School
09.2012 - 12.2012
- Guided students through four-year academic planning and career exploration.
- Encouraged positive goal-setting and supported students in identifying future educational pathways.
Education
Master of Social Work -
Northwest Nazarene University
07-2026
Bachelor of Science - Sociology, Minor in Psychology
Brigham Young University–Idaho
12-2012
Skills
- Leadership
- Communication
- Team Collaboration
- Self-Starter
- Fast Learner
- Strong Work Ethic
- Organizational Skills
- Receptive to Feedback
Core Competencies
- Case Management & Service Coordination
- Medicaid Eligibility & Level-of-Care Assessment
- Policy & Procedure Improvement
- Client Advocacy & Resource Navigation
- Documentation & Compliance
- Interviewing & Intake
- Cross-Functional Collaboration
- Time Management & Organization
- Microsoft Word & Excel
Timeline
Human Resources Coordinator
Innovative Health Care Concepts, Inc.
01.2025 - Current
Targeted Service Coordinator
Innovative Health Care Concepts, Inc.
04.2022 - Current
Independent Assessment Provider
Liberty Healthcare Co.
01.2016 - 04.2022
Independent Assessment Provider
Idaho Center for Disabilities Evaluation
01.2016 - 08.2016
Targeted Service Coordinator
Innovative Health Care Concepts, Inc.
01.2013 - 01.2016
Junior High School Counselor (Intern)
Madison Junior High School
09.2012 - 12.2012
Bachelor of Science - Sociology, Minor in Psychology
Brigham Young University–Idaho
Master of Social Work -
Northwest Nazarene University