Jillene Gervais
Boise
Summary
Dependable, Reliable, Hardworking Employee. Serves customers effectively with a friendly smile and a kind greeting. Seeks out opportunities to go beyond normal duties. Equipped for fast-paced work and changing daily needs. Motivated to continue to learn and grow as professional.
Overview
24
24
years of professional experience
Work History
Lead Clerk
WinCo Foods
04.2022 - Current
- Supported management in executing daily store operations.
- Trained and mentored staff on efficient checkout procedures and customer service excellence.
- Guided clerks by providing clear direction and addressing inquiries.
- Demonstrated exceptional communication skills and maintained composure during challenging situations.
- Coordinated scheduling of team members, ensuring adequate coverage during peak hours.
- Assisted in stocking shelves and organizing aisles for optimal product visibility.
- Operated equipment to maintain efficient workflow and support team objectives.
- Operated cash registers to process customer transactions efficiently.
- Assisted in the movement of goods using pallet jacks. Supported team members in maintaining inventory accuracy.
- Processed refunds and exchanges for customers efficiently. Assisted customers with lottery ticket purchases, money orders, transactions through Western Union services, Check cashing transactions.
- Understanding of Company policies and procedures to ensure compliance.
- Lead by example.
Cashier
Winco Foods
06.2021 - 04.2022
- Processed cash register transactions, inputted product costs, and gave back change.
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Processed checks, debit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Assisted customers with locating items, answered questions, and provided directions.
- Increased customer satisfaction ratings by providing prompt and accurate service.
Nutrition Assistant
Riverside Unified School District
08.2001 - 05.2021
- Leadership
- Inventory
- Ordering
Education
High School -
Alta Loma High School
Alta Loma, CA06.1982
Skills
- Communication Skills
- Computer Skills
- Self Motivated
- Friendly & Courteous
- Organizational Skills
- Time Management
- Strong work ethics
- Positive attitude
- Collaboration
- POS and Data Entry
- Organizing and Filing
- Professionalism
- Resource Planning
Timeline
Lead Clerk
WinCo Foods
04.2022 - Current
Cashier
Winco Foods
06.2021 - 04.2022
Nutrition Assistant
Riverside Unified School District
08.2001 - 05.2021
High School -
Alta Loma High School