Jillene Gervais
Boise
Summary
Dependable, Reliable, Hardworking Employee. Serves customers effectively with a friendly smile and a kind greeting. Seeks out opportunities to go beyond normal duties. Equipped for fast-paced work and changing daily needs. Motivated to continue to learn and grow as professional.
Overview
24
24
years of professional experience
Work History
Lead Clerk
WinCo Foods
Eagle, ID
04.2022 - Current
- Supported management in executing daily store operations.
- Trained and mentored staff on efficient checkout procedures and customer service excellence.
- Guided clerks by providing clear direction and addressing inquiries.
- Demonstrated exceptional communication skills and maintained composure during challenging situations.
- Coordinated scheduling of team members, ensuring adequate coverage during peak hours.
- Assisted in stocking shelves and organizing aisles for optimal product visibility.
- Operated equipment to maintain efficient workflow and support team objectives.
- Operated cash registers to process customer transactions efficiently.
- Assisted in the movement of goods using pallet jacks. Supported team members in maintaining inventory accuracy.
- Processed refunds and exchanges for customers efficiently. Assisted customers with lottery ticket purchases, money orders, transactions through Western Union services, Check cashing transactions.
- Understanding of Company policies and procedures to ensure compliance.
- Lead by example.
Cashier
Winco Foods
Eagle, ID
06.2021 - 04.2022
- Processed cash register transactions, inputted product costs, and gave back change.
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Processed checks, debit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Assisted customers with locating items, answered questions, and provided directions.
- Increased customer satisfaction ratings by providing prompt and accurate service.
Nutrition Assistant
Riverside Unified School District
Riverside, CA
08.2001 - 05.2021
- Leadership
- Inventory
- Ordering
Education
High School -
Alta Loma High School
Alta Loma, CA06.1982
Skills
- Communication Skills
- Computer Skills
- Self Motivated
- Friendly & Courteous
- Organizational Skills
- Time Management
- Strong work ethics
- Positive attitude
- Collaboration
- POS and Data Entry
- Organizing and Filing
- Professionalism
- Resource Planning
Timeline
Lead Clerk
WinCo Foods
04.2022 - Current
Cashier
Winco Foods
06.2021 - 04.2022
Nutrition Assistant
Riverside Unified School District
08.2001 - 05.2021
High School -
Alta Loma High School