Jillian Phillips
Boise
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
Work History
Server
The Griddle.
Boise
01.2024 - 01.2025
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Hostess
Connors Steak and Seafood
Knoxville
08.2023 - 12.2023
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
- Accurately recorded customer information into reservation system.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests upon arrival and escorted them to their tables.
- Greeted customers and provided them with menus.
Education
High School Diploma -
Farragut High School
Knoxville, TN05-2024
Skills
- Customer service
- Point-of-sale systems
- Cash handling
- Time management
- Effective communication
- Organizational skills
- Strong work ethic
Timeline
Server
The Griddle.
01.2024 - 01.2025
Hostess
Connors Steak and Seafood
08.2023 - 12.2023
High School Diploma -
Farragut High School