Jillian Patricia Skinner
Moree
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
25
25
years of professional experience
Work History
NERSHH Worker
Flourish Australia
Moree, Narrabri, Inverell, Tenterfield
01.2023 - Current
- Supported individuals and families in sustaining and maintaining tenancies for stable housing
- Developed and maintained referral pathways to ensure clients accessed essential services
- Resolved challenges by applying critical thinking and strategic planning.
- Documented findings and communicated them to stakeholders.
- Facilitating Rent It Keep It course
- Cultivated strong relationships with other services to enhance support for clients
- Reporting
- Worked in Moree, Narrabri, Inverell and Tenterfield
Early Childhood Coordinator
Northcott Partner in the Community NDIS
Moree NSW
01.2017 - 01.2023
- Collaborated with families of children 0-6 to facilitate access to NDIS funding
- Facilitated data collection to better understand family requirements
- Outlined funding strategies to support families' needs
- Delivered information to families for navigating available services
- Compiling justifications for funding levels
- Supported families in accessing NDIS by assessing children's developmental milestones
- Resolved issues to improve family access to resources
Linker
PATHFINDERS
01.2014 - 01.2017
- Collaborated with people with disabilities, their families, and carers to achieve specific goals
- Partnering with other community groups and organizations
- Connecting people to one another
- Researching and providing information
- Generated monthly reports to track project developments
- Community education and asset building
- Joint coordination of an annual Festival of Abilities
Mental Health Support Worker
Psychiatric Rehabilitation Australia (PRA)/ RichmondPRA
Moree NSW
01.2010 - 01.2014
- Individual recovery based support to clients
- Engaged in professional networking events
- Assessed client needs to tailor support strategies
- Assisting clients to regain skills
- Advocated for mental health awareness to reduce stigma in the community
- Promoting Mental Health to reduce Stigma
- Running workshops that meet client need
- Facilitated workshops addressing client needs to enhance coping skills
Mc Café Co Ordinator
Macdonalds Family Restaurant
01.2009
- Customer Service
- Barista
- Cash Handling
- Supervised staff to ensure compliance with service standards and operational guidelines
- Food Preparation
- Delivered exceptional customer service, fostering positive experiences and loyalty
- Merchandising
- Prepared food items following recipes and safety standards to maintain quality and consistency
- Performed various tasks to support team operations
Operations Assistant
Austrains Pty Ltd
01.2008 - 01.2009
- Maintained accurate stock records to support operations
- Operated switchboard to connect calls efficiently
- Processed petty cash transactions for office expenses
- Coordinated logistics to streamline supply chain processes
- Managed receivals process to ensure accurate inventory
- Performed data entry for MYOB inquiries to maintain records
- Performed various administrative duties to support operations
Employment Services Officer
BEST Employment Ltd
01.2006 - 01.2008
- Conducted interviews to gather information from clients
- Assisted clients in maintaining Centrelink requirements to ensure compliance and continued support
- Engaged in negotiations to reach mutually beneficial agreements
- Identified barriers to work, facilitating tailored solutions for clients to enhance employability
- Identified training needs to support clients in developing skills necessary for job readiness
- Maintained detailed filenotes to ensure accurate record-keeping
- Compliance
- Keeping up to date with Policy and Procedure and DEWR Guidelines
- Performed various duties to support team operations
Conference Convener
Attorney General Department Juvenile Justice Youth Conference Convener
01.2005 - 01.2007
- Conducted interviews to gather insights and perspectives for conference programming
- Facilitated conferences, ensuring smooth execution and engagement among participants
- Developed and formulated action plans to address key conference outcomes and participant feedback
- Facilitated client referrals to appropriate services
- Referrals
- Documented key achievements for performance reviews
Client Services Officer
Dept Of Housing
01.2005 - 01.2006
- Tenant Management
- Arrears management
- Maintenance
- Negotiation
- Customer Service
- Reporting
- Community Partnerships
- Performed various responsibilities
Meals on Wheels Coordinator
Gwydir HACC Services
01.2004 - 01.2005
- Compiled and delivered reports on project status
- Client assessments/Maintenance Client Records
- Developed and implemented administrative and information systems to enhance operational efficiency
- Public Relations and Fundraising
- Developed strategic plans for project execution
- Development & implementation of administrative & information systems
- Planning
- Managed volunteers to ensure effective service delivery and community engagement
- Coordinated public relations and fundraising efforts to support program sustainability
- Performed various administrative duties to support team operations
3 Relief Positions
Moree Plains Shire Council
01.2002 - 01.2003
- Switchboard/Enquiries
- Customer Service Enquiries
- Managed and organized correspondence for internal and external communications
- Obtained quotes for supplies and coordinated ordering process to ensure timely availability.
- Obtaining Quotes for supplies/Ordering
- Raising Purchase Orders (Authority)
- Internal Invoices
- EBS Phone Accounts Identifying correct BLNS for charging
- Photocopying
- Binding
- Laminating
- Updating, printing & distribution of Internal Phone Book
- Handled customer service enquiries to address concerns and provide information effectively.
- Stationery supply to Corporate Services
- Hall Bookings
- Daily Balancing
- Banking
- Rate Enquiries
- Debtor Payments
- Petty Cash Reconciliation
- Maintenance of reference materials
- Raising Purchase Orders
- Typing Reports & Correspondence
- Updating Management Plans for Water & Sewer
- Facilitating new Garbage Bin Rollout
- Maintaining Database of Enquiries and Bin Numbers
- Bin Deliveries
- Maintained database of enquiries and bin numbers to streamline tracking and improve response times.
- Bin Deliveries
- Performed various administrative duties to support daily operations
Education
Diploma - Mental Health And AOD
Mental Health Coordinating Council
Skills
- Case Management
- Tenancy Management
- Communication strategies
- Budgeting
- File Maintenance
- Complaint Handling
- Financial Assistance
- Communication expertise
- Group Facilitation
- Resource Allocation
- Documentation Management
- Active listening
- Collaboration
- Client relations
Accomplishments
- Analyzing tenancies and applying appropriate strategies to engender long term compliance with tenancy agreements
- Enhanced Case management skill
- Assisting clients to realize their potential
- Highly developed communication skills
- Enhanced communication on all levels with both adults and teenagers irrespective of race or creed.
- Realizing that jobs need to be fulfilling not just a paypacket.
- To assist in social interaction for people with a disability
- Discovering the true meaning of Teamwork
- Assisting clients to realize their potential.
- Recognition of the benefit and the roles of community partnerships.
- I have been able to assist people to achieve sustainable tenancies while responding to daily pressures.
- Establishing a working relationship with other agencies to the benefit of mutual clientele.
- Working harmoniously in several different departments and assimilating the different duties and responsibilities in a timely fashion.
Certification
- 1997 Certificate-Computer Applications for the Office Dunedoo TAFE
- 1997 Statement of Attainment – Business Services Dunedoo TAFE
- 2004 Meeting skills for Aboriginal Workers
- 2004 Catching and keeping customers
- 2004 Dealing with difficult customers
- 2004 Statement attainment Workplace Hygiene (Food handlers)
- 2007 Statement of Attainment in Non-Clinical Mental Health
- 2008 First Aid in Mental Health
- 2008 Senior First Aid
- 2008 Certificate IV in Mental Health (Non Clinical) commenced
- Cerebos Barista Training the trainer
- Cerebos Barista Training Latte Art
- Completion Certificate IV Mental Health
- Diploma Mental Health Alcohol and Other Drugs
- 2013 Health and Safety Representative Training
- 2015 Person Centred Lifestyle Planning
- 2015 Reclaiming Youth International - Response Abilities Pathways (RAP)
- 2016 Applied Suicide Intervention Skills
Timeline
NERSHH Worker
Flourish Australia
01.2023 - Current
Early Childhood Coordinator
Northcott Partner in the Community NDIS
01.2017 - 01.2023
Linker
PATHFINDERS
01.2014 - 01.2017
Mental Health Support Worker
Psychiatric Rehabilitation Australia (PRA)/ RichmondPRA
01.2010 - 01.2014
Mc Café Co Ordinator
Macdonalds Family Restaurant
01.2009
Operations Assistant
Austrains Pty Ltd
01.2008 - 01.2009
Employment Services Officer
BEST Employment Ltd
01.2006 - 01.2008
Conference Convener
Attorney General Department Juvenile Justice Youth Conference Convener
01.2005 - 01.2007
Client Services Officer
Dept Of Housing
01.2005 - 01.2006
Meals on Wheels Coordinator
Gwydir HACC Services
01.2004 - 01.2005
3 Relief Positions
Moree Plains Shire Council
01.2002 - 01.2003
Diploma - Mental Health And AOD
Mental Health Coordinating Council