Jimmy Carter
Bekasi
Summary
Veteran Software engineer with 18 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Manager
PT Petronesia Benimel (Hutama Karya Group)
10.2023 - Current
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
- Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
- Reduced downtime by proactively addressing potential issues through regular system maintenance.
- Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
- Developed standards, set specifications and complied with federal, state, and local legislation.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
- Authored service level agreements for help desk operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Created and terminated user's accounts from start to finish in business applications.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Guided organizational technology strategy and roadmaps.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Managed life cycle replacement of hardware and software.
Co Founder & CTO
PT Mitra Aplikasi Persada
08.2015 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Directed technological improvements, reducing waste and business bottlenecks.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Formulated and executed strategic initiatives to improve product offerings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Improved Booking & POS program delivery performance and reliability.
- Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
- Enhanced customer experience with introduction of user-friendly online platform.
Research and Development Manager
PT Adplus Digital Solusindo
01.2013 - 06.2016
- Worked with global cross-functional teams to gain alignment and move initiatives from product ideas to commercialization.
- Supported collaborative projects and worked closely with technical partners to deliver against portfolio roadmaps.
- Partnered with sales, strategy and business development to identify new product opportunities, manage project portfolio and work assignments.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Software Engineer
PT Numedia
05.2011 - 08.2012
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Developed robust, scalable, modular and API-centric infrastructures.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Enhanced user experience by designing intuitive interfaces and incorporating user feedback into continuous improvements.
- Implemented version control systems to streamline development processes and facilitate easier code integration and collaboration.
- Coordinated deployments of new software, feature updates and fixes.
- Created proofs of concept for innovative new solutions.
- Corrected, modified and upgraded software to improve performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested and deployed scalable and highly available software products.
- Developed conversion and system implementation plans.
Technical Operational Manager
PT Kreasi Daya Sentosa (Adstars)
09.2010 - 05.2011
- Increased profit by streamlining operations.
Software Engineer
PT Antar Mitra Prakarsa
03.2007 - 09.2010
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Integrated third-party APIs to extend application functionalities and improve user experiences, leveraging external services for enhanced capabilities.
- Developed comprehensive documentation for software applications, enabling easier maintenance and user support.
NOC & SOC Supervisor
PT Antar Mitra Prakarsa
11.2006 - 03.2007
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Physics
Bandung Institute of Technology
Bandung03-2004
Skills
- Information security
- IT compliance
- IT asset management
- IT budgeting
- Data analytics
- Virtualization technologies
- Business analysis
- Mobile application development
- Project lifecycle management
- IT governance
- Software development
- Agile framework
- Scope definition
- Network administration
- Product development
- Web development
- Security improvements
- Operating system management
- Team collaboration
- Technical troubleshooting
- Team development
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Decision-making
- Self motivation
- Interpersonal skills
- Analytical thinking
- Business process improvement
- Project leadership
- Hardware troubleshooting
- Professionalism
- Agile methodology
- Continuous improvement
- Project management
Certification
- Introduction to Front-End Development Meta 2024 September
- Programming with Javascript Meta 2024 September
- Data Analysis with R Programming Google 2024 July
- Data Management and Data Governance PT. Inixindo Persada Rekayasa Komputer 2024 July
- Share Data Through THe Art of Visualization Google 2024 May
- Fondation of Cybersecurity Google 2024 March
Languages
Indonesian
Native language
English
Proficient
C2
Timeline
Information Technology Manager
PT Petronesia Benimel (Hutama Karya Group)
10.2023 - Current
Co Founder & CTO
PT Mitra Aplikasi Persada
08.2015 - Current
Research and Development Manager
PT Adplus Digital Solusindo
01.2013 - 06.2016
Software Engineer
PT Numedia
05.2011 - 08.2012
Technical Operational Manager
PT Kreasi Daya Sentosa (Adstars)
09.2010 - 05.2011
Software Engineer
PT Antar Mitra Prakarsa
03.2007 - 09.2010
NOC & SOC Supervisor
PT Antar Mitra Prakarsa
11.2006 - 03.2007
Bachelor of Science - Physics
Bandung Institute of Technology
Similar Profiles
Dian Pangarapan GaringgingDian Pangarapan Garingging
Site Contract Administration and Risk Officer at PT. Waskita KaryaSite Contract Administration and Risk Officer at PT. Waskita Karya
RYAN TRIYANDIRYAN TRIYANDI
Support Staff Member at PT. Karya Bisnis BersamaSupport Staff Member at PT. Karya Bisnis Bersama
Ashya Arisanda HasibuanAshya Arisanda Hasibuan
Petugas Alih Media at PT Bringin Karya SejahteraPetugas Alih Media at PT Bringin Karya Sejahtera