Joanna Jackier

• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
• Enhanced client''s communication skills through use of visual aids, social stories, and roleplaying activities.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
• Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Supported client using principles of applied behavior analysis.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Checked packages and merchandise for damage and notified vendors.
• Performed inventory control, such as counting, and stocking merchandise.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Consistently lifted materials weighing as much as 50 pounds.

• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
• Worked as part of collaborative team to address changing needs of children and families.
• Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
• Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Cultivated warm relationships with regular customers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Collected orders and relayed them to bartenders quickly and accurately.
• Answered customers' questions, recommended items and recorded order information.
• Checked guests' identification before serving alcoholic beverages.

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• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

• Took information about guests' party size, led to seating, offered menus and sat guests.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Used cash registers and credit card machines to cash out customers, handling average sale of $50 per order.
• Recorded available tables after seating each party using DineTime.
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Responded to in-person and telephone requests for information about company offerings.
• Scheduled appointments and managed master calendar.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and implemented sales strategies to increase profits.
• Collaborated with cross-functional teams to identify and address customer needs.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Made 25-50 outgoing calls daily.

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Returned emptied garbage receptacles to proper locations.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Accepted accountability for all assigned building keys, master keys and access cards.
• Dusted picture frames and wall hangings with cloth.
• Removed waste paper and other trash from premises to designated area.
• Worked on team of 4 staff members to service 80 resident rooms daily.
• Polished glass surfaces and windows.
• Used bleach and Pine-sol chemicals to disinfect floors, counters and furniture.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Slid beds, sofas and nightstands aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Documented and reported all necessary facility and building repairs observed.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Adhered to professional house cleaning checklist.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Answered questions about store policies and concerns to support positive customer experiences.
• Operated cash register to record all transactions accurately and efficiently.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Worked closely with manager to solve problems and handle customer concerns.
• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Operated control consoles.

• Taught both core principles and fighting techniques to students of all levels.
• Instructed on proper breathing techniques, stances and forms.
• Helped students prevent injuries and rendered calm and professional aid in case of accidents.
• Imparted key etiquette points, discipline and respect.
• Created guides and course materials to reiterate lecture information and help students.
• Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
• Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
• Monitored student progress through test administration and adapted learning plans to optimize progress.
• Tested students on materials presented in workshops and classes to assess grasp of material.
• Earned positive feedback from parents regarding classroom instruction and student learning success.