Joanna Ortiz
Nampa
Summary
Proven customer service expert with a track record of optimizing front-end performance at Walmart, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional time management and communication skills, ensuring smooth transactions and positive customer interactions. Skilled in product restocking, adept at handling high-volume periods with precision and a calm demeanor.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
09.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Seasonal Worker
Target
10.2022 - 01.2023
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Cashier
Panda Express
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Pathways In Education - Nampa
Nampa, ID02-2025
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Associate
Walmart
09.2023 - Current
Seasonal Worker
Target
10.2022 - 01.2023
Cashier
Panda Express
08.2021 - 06.2022
High School Diploma -
Pathways In Education - Nampa
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart