Joanna Stevens
Rexburg
Summary
- Motivated and experienced in serving others.
- Has proven customer service, organization and communication skills.
- Committed in aiding success of team members by taking on additional tasks.
- Skilled in making others feel welcome by addressing concerns.
- Committed to maintaining standards and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Customer Care Coach
Melaleuca the Wellness Company
01.2024 - Current
- Maintained an average overall score of 348.08 over the last 11 months.
- Ranked 2nd or TM70 for the year 2024.
- Supported onboarding new team members through Supervisor Evaluation training.
- Comprised data in order to provide candid and constructive feedback to team-members.
- Scheduled weekly meetings with associates to supplement them in goal setting.
Customer Care Associate
Melaleuca the Wellness Company
03.2023 - 01.2024
- Raised team morale by promoting a positive work environment through team relations.
- Exceeded expectations by maintaining average overall score of 349.56 out of 400 since March 2023.
- Ranked T20 in Customer Focus and Time Management.
- Assisted in training 11 New Employees through mentoring.
- As Team Lead, created 3 team games to support and motivate 14 team members in achieving goals.
- Ensured that all tasks were resolved in a timely manner.
Drink Maker
Kitties Kitchen
10.2022 - 12.2022
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
Hostess /Waitress
Homestead Restaurant
05.2021 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Organizational Leadership Communications
Brigham Young University - Idaho
Rexburg, ID12-2026
High School Diploma -
Snake River High School
Blackfoot, ID05-2022
Skills
- Workload prioritization
- Call center experience
- Speed and efficiency
- Interpersonal Communications
- Effective multitasking
- Microsoft Office Suite
- Google Drive
- Scheduling through Outlook
Star Performer
Melaleuca the Wellness Company : February 2024
An award given to the top performers in the Call Center for exceptional performance in going above and beyond the daily processes.
Awarded for exceeding expectations as Customer Care Team Lead by promoting a positive work environment through celebration and mentoring.
Timeline
Customer Care Coach
Melaleuca the Wellness Company
01.2024 - Current
Customer Care Associate
Melaleuca the Wellness Company
03.2023 - 01.2024
Drink Maker
Kitties Kitchen
10.2022 - 12.2022
Hostess /Waitress
Homestead Restaurant
05.2021 - 09.2022
No Degree - Organizational Leadership Communications
Brigham Young University - Idaho
High School Diploma -
Snake River High School
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