JOANNE ABRAO
CALDWELL
Summary
Accomplished Procedure Scheduler with a proven track record at Providence Medical Group Inc, enhancing office efficiency and mastering insurance protocols. Expert in HIPAA compliance and patient coordination, I significantly improved scheduling processes and trained staff, ensuring meticulous attention to detail and adaptability in fast-paced environments.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].
Professional, experienced scheduler with strong track record in coordinating and optimizing medical procedures. Skilled in managing complex schedules, ensuring smooth workflow, and maintaining patient satisfaction. Focuses on teamwork and adapts to changing needs, consistently delivering accurate and timely results. Known for reliability, effective communication, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Procedure Scheduler
Providence Medical Group Inc
09.2014 - 09.2022
Surgery Coordinator of Orthopedic Surgery Department
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
Procedure Scheduler
Redwood Regional Medical Group
04.2010 - 04.2014
Surgery coordinator for Breast Surgery Department
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
Education
Associate of Arts - General Studies
Santa Rosa Junior College
Santa Rosa, CA05-1977
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06-1975
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Data entry proficiency
- Follow-up skills
- Appointment setting
- Calendar management
- Scheduling expertise
- Strong organization
- Patient confidentiality
- Patient scheduling
Timeline
Procedure Scheduler
Providence Medical Group Inc
09.2014 - 09.2022
Procedure Scheduler
Redwood Regional Medical Group
04.2010 - 04.2014
Associate of Arts - General Studies
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High School
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