Jocelyn Tapia
Burley
Summary
Self-driven to strive for the better. Motivated individual who demonstrates a strong work ethic and creative ability. Highly focused and responsible guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic communication skills and an exemplary work ethic.
Overview
6
6
years of professional experience
Work History
Receptionist
Smiles 4 Kids: Dentistry For Children
Burley
03.2021 - 09.2022
- Greeted patients and families warmly at front desk, fostering a welcoming atmosphere that enhanced patient experience.
- Scheduled and confirmed appointments to streamline patient visits and support office organization.
- Scheduled appointments using dental practice management software for efficient operations.
- Answered phone calls and responded to inquiries professionally to enhance patient communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed patient records and updated information accurately to maintain data integrity.
- Coordinated with dental staff to ensure smooth patient flow.
- Maintained a clean and organized reception area daily.
Caregiver
R.I.T.E
Burley
11.2016 - 09.2019
- Assisted clients with daily living activities and personal care needs.
- Assisted clients with bathing and dressing routines at home.
- Maintained a clean and safe environment for clients at home.
- Monitored client health conditions and reported changes to supervisors.
- Administered medications according to prescribed schedules and guidelines.
- Communicated effectively with clients, families, and healthcare professionals.
- Developed personalized care plans in collaboration with healthcare teams.
Education
High School Diploma -
Burley Senior High School
Burley, ID05-2015
Skills
- Microsoft Office skills
- Bilingual proficiency
- Collaborative communication
- Self-motivated
Timeline
Receptionist
Smiles 4 Kids: Dentistry For Children
03.2021 - 09.2022
Caregiver
R.I.T.E
11.2016 - 09.2019
High School Diploma -
Burley Senior High School