JODI PETERO
Payette
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
HOME FURNISHINGS LIQUIDATOR
04.2011 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Engaged in friendly conversation with customer to better uncover individual needs..
- Performed cash, card, and check transactions to complete customer purchases.
Sales Manager
FLOOR TO CEILING
01.2007 - 10.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Education
COSMOLOGY LICENSE -
CALIFORNIA BEAUTY COLLEGE
Modesto, CAHigh School Diploma -
RIVERBANK HIGH SCOOL
Riverbank, CA05-1988
Skills
- Customer service
- Listening skills
- Teamwork and collaboration
- Reliable and punctual
- Relationship building
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Product sales
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Order processing
Timeline
Sales Associate
HOME FURNISHINGS LIQUIDATOR
04.2011 - 12.2016
Sales Manager
FLOOR TO CEILING
01.2007 - 10.2009
COSMOLOGY LICENSE -
CALIFORNIA BEAUTY COLLEGE
High School Diploma -
RIVERBANK HIGH SCOOL
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