Joel Rainville
Kuna
Summary
Committed professional with substantial expertise in social work and corrections, leveraging strong interpersonal skills and effective communication to assess situations and resolve conflicts, enhancing outcomes for families and individuals.
Overview
11
11
years of professional experience
Work History
Child Welfare Social Worker
State of Idaho, Department of Health & Welfare
Boise
11.2017 - Current
- Assessed situations through critical thinking to make informed decisions and prioritize reports.
- Communicated findings clearly and concisely to families, coworkers, and professionals.
- Gathered information effectively, documenting results for comprehensive reporting.
- Employed interpersonal and empathic skills to engage with diverse individuals across cultures
Correctional Officer
Staet of Idaho
Kuna
11.2016 - 11.2017
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Implemented conflict resolution strategies to de-escalate tense situations.
- Trained new officers on policies, procedures, and best practices.
- Collaborated with mental health professionals to address inmate behavioral issues.
Retention Specialist
CenturyLink
Idaho Falls
01.2015 - 05.2016
- Achieved recognition as top 5% retention specialist in fourth quarter 2015.
- Conducted quality control calls to effectively manage challenging conversations and resolve conflicts.
- Facilitated retention initiatives through strong communication and conflict resolution skills.
- Obtained and analyzed information to validate customer complaints and identify root causes.
Education
Bachelor of Arts - Social Work
Briar Cliff University
Sioux City, IA05-2017
Skills
- Report writing
- Conflict resolution
- Assessment and evaluation
- Data management
- Cultural competence
- Self-awareness
- Empathy development
Timeline
Child Welfare Social Worker
State of Idaho, Department of Health & Welfare
11.2017 - Current
Correctional Officer
Staet of Idaho
11.2016 - 11.2017
Retention Specialist
CenturyLink
01.2015 - 05.2016
Bachelor of Arts - Social Work
Briar Cliff University
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