JOHANES CHRISTIAN SAWARSO
Executive Administrator / Hotelier / Business Intelligence
Summary
Hotel Administrative Assistant supporting hotel leadership with daily administration, guest-service coordination, and operational reporting. Manages Opera PMS, Microsoft Office, and data tracking to review 4–7 guest satisfaction and NPS reports per week, helping keep YTD NPS above target and guest satisfaction at 97%–99% while supporting 4–8 turnaround days per month. Coordinates across 3–5 hotel departments each turnaround to support public health and vessel sanitation compliance.
Overview
1
1
Language
13
13
years of professional experience
Work History
Hotel Administrative Assistant
Royal Caribbean Cruise Line
03.2022 - Current
- Provide administrative and clerical support for the Hotel Director to supervise daily operations
- Assisted in enhancing hotel performance to meet operational excellence and guest service objectives across all departments.
- Coordinated daily administrative operations to enhance workflow efficiency.
- Managed scheduling and calendar for executive leadership, optimizing meeting times.
- Assisted in budget management by monitoring expenses and processing invoices accurately.
- Trained new administrative staff on company policies and procedures, fostering a supportive environment.
- Facilitated communication between departments and shoreside, improving information flow and collaboration to support operational efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained Year-to-Date (YTD) Net Promoter Score (NPS) above target and ensured guest satisfaction levels consistently between 97%–99% on each turnaround day.
- Ensure full compliance with public health regulations and vessel sanitation standards across all hotel departments with inspection scores exceeding target
Restaurant Staff
Royal Caribbean Cruise Line
02.2019 - 01.2022
- Increased revenue through effective upselling of F&B products while ensuring compliance with USPH regulations and food safety standards
- Drove revenue growth through effective upselling of F&B products while maintaining full compliance with USPH regulations and food safety standards
- Contributed to menu development by providing insights on popular items and suggesting potential improvements.
Administration Head
Sailing International Hospitality Training Center, Malang, Indonesia
01.2014 - 01.2016
- Managed administrative budgets and monitored expenditures to ensure alignment with strategic decision-making
- Developed and implemented organizational policies, overseeing documentation and compliance to maintain regulatory standards
- Coordinated schedules and organized meetings, preparing executive presentations and correspondence to facilitate effective communication
Voluntary Teacher
Loreto Mandeville Hall Toorak, Melbourne, Victoria, Australia
01.2015 - 01.2015
- Mentored VCE students, providing tailored academic guidance and exam preparation for Australia's VCE final examinations
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a supportive classroom environment promoting student collaboration and respect.
- Assessed student progress through formal evaluations and provided constructive feedback.
Education
Bachelor of Public Administration -
Brawijaya University
Malang, Indonesia01.2018
International Exchange Program - Inbound Student Exchange Program
Universiti Utara Malaysia
Malaysia01.2017
Skills
Microsoft Office Suite
Opera PMS
Calendar management
Executive correspondence
Meeting coordination
Data and Business Intelligence Tools
Reporting & dashboarding
Data visualization
KPI tracking
Compliance reporting
Power BI
Affiliations
- Advisor, Catholic Students Organization – Faculty of Administrative Sciences | 2016 – 2018
- Chairman, Catholic Students Organization – Faculty of Administrative Sciences | 2015
- Committee Liaison Officer, National Panel of Administrative Faculty | 2015
- Transport Staff, Catholic Students Organization – Faculty of Administrative Sciences | 2014
Timeline
Hotel Administrative Assistant
Royal Caribbean Cruise Line
03.2022 - Current
Restaurant Staff
Royal Caribbean Cruise Line
02.2019 - 01.2022
Voluntary Teacher
Loreto Mandeville Hall Toorak, Melbourne, Victoria, Australia
01.2015 - 01.2015
Administration Head
Sailing International Hospitality Training Center, Malang, Indonesia
01.2014 - 01.2016
Bachelor of Public Administration -
Brawijaya University
International Exchange Program - Inbound Student Exchange Program
Universiti Utara Malaysia