Johnathan Velazquez
Blackfoot
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tower Deck Operator
Glanbia Nutritionals
12.2023 - 08.2024
- Sanitize towers every two hours
- Run towers in manual and auto mode
- Perform accurate inventory of cheese bags
- Break down of Tower during CIP
- Understand chemicals and their uses
- Properly clean block conveyor lines
- Re-bag cheese if necessary
- Maintain proper GMP in ready to eat area
- Comply with occupational safety and health standards
- Adhere to food safety regulations and mandates
- Perform other duties as assigned
Member Contact Agent
Idaho Central Credit Union
08.2022 - 08.2023
- Assist Members with day-to-day financial transactions/requests
- Develop great rapport and build strong relationships with ICCU employees and members
- Cross-sell products and service to help members achieve financial success
- Help develop proper training for new and current employees
- Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills
- Answering telephone calls and meeting performance metrics
- Researching and correcting member account problems
- Completing accurate case notes of member interactions and call history
- Working and communicating effectively with team members
- Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Laborer
Basic American Foods
08.2021 - 02.2022
- As a laborer, I was responsible for performing quality control on products
- Some duties include: loading and unloading machines, picking and packing, Box, label, and stack products
- I was also responsible for moving products using a forklift around the warehouse daily
Roofer
Robison Roofing
07.2017 - 07.2020
- I repaired and installed Membrane, metal, and asphalt shingle roofs for Commercial buildings
- I would do full roof tear offs for old or damaged roofs, and repaired or replaced those weakened by weather or age
- I routinely worked with all types of materials and also loading and unloading them from the work trucks by hand or with a forklift and or boom lift
- Heavy machinery was also operated daily at job sites
Education
High School -
Blackfoot High School
Blackfoot, ID01.2025
Skills
- Bilingual
- Effective communication
- Ability to work under pressure
- Accuracy
- Actively listen
- Quick learner
- Positive attitude
- Professionalism
- Innate sense of responsibility
- Manage multiple assignments
- Set priorities
- Adapt to changing conditions
Accomplishments
- Achieved world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
- Achieved sales target.
- Receiving positive customer feedback and accolades for outstanding service.
- Successfully resolving escalated customer complaints with a focus on customer retention.
Certification
Spanish certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tower Deck Operator
Glanbia Nutritionals
12.2023 - 08.2024
Member Contact Agent
Idaho Central Credit Union
08.2022 - 08.2023
Laborer
Basic American Foods
08.2021 - 02.2022
Roofer
Robison Roofing
07.2017 - 07.2020
Spanish certified
High School -
Blackfoot High School
Similar Profiles
Charles Mclaurin JrCharles Mclaurin Jr
Production Supervisor/Assistant Production Supervisor at Glanbia NutritionalsProduction Supervisor/Assistant Production Supervisor at Glanbia Nutritionals
Angua EmilioAngua Emilio
Laboratory Analyst at Glanbia NutritionalsLaboratory Analyst at Glanbia Nutritionals
Alejandro ChavezAlejandro Chavez
Aseptic Filler Operator at Glanbia NutritionalsAseptic Filler Operator at Glanbia Nutritionals