Johnny Flores
Nampa
Summary
Motivated and results-driven Inside Sales Representative with over 5 years of experience in customer service, account management, and upselling. Proficient in Salesforce CRM, consistently achieving sales targets and driving customer satisfaction. Strong communication skills, with the ability to engage clients effectively and build long-term relationships. Fluent in Spanish and eager to contribute to a dynamic sales team.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
United Site Services
10.2019 - Current
- Handle inbound sales volume for all customer tiers, ensuring proper qualification and management of each call to close orders
- Up-sell and cross-sell products to enhance sales revenue and customer satisfaction
- Demonstrate strong safety awareness and leadership, identifying growth opportunities within customer accounts
- Expand awareness and educate customers, ask for referrals, and develop account intelligence
- Manage inbound emails and cases while maintaining adherence to assigned schedules
- Coordinate with various departments (sales, field operations, office) to resolve inquiries and address customer needs
- Produce quotes and orders through Salesforce.com, maintaining accurate records
- Actively engage with customers over the phone and email, ensuring timely and accurate responses
- Maintain a comprehensive knowledge of all USS products and services, effectively leveraging Salesforce.com for business intelligence
Sales Development Representative
United Site Services
01.2022 - 01.2024
- Won new business by articulating full value of company's capabilities to prospects.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Achieved and exceeded monthly and annual sales targets.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of 50-60 outbound and inbound calls per day.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Implemented upselling techniques to increase revenue and move product.
- Negotiated pricing and payment terms with customers when possible to close deals.
Education
No Degree - Software Development
College of Western Idaho
Nampa, ID01-2026
High School Diploma - undefined
Norco High School
Norco, CA05.2013
Skills
- Salesforce CRM
- Customer Relationship Management (CRM)
- Upselling and Cross-selling
- Communication and Negotiation
- Time Management
- Problem-Solving
- Project Management
- Team Collaboration
- Product knowledge
- Sales and negotiation
- Warm calling
Timeline
Sales Development Representative
United Site Services
01.2022 - 01.2024
Inside Sales Representative
United Site Services
10.2019 - Current
High School Diploma - undefined
Norco High School
No Degree - Software Development
College of Western Idaho
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