JOKO SUTOPO
Depok
Summary
High-impact Operations Leader with 15+ years of experience managing 35 outlets, IDR 65B revenue, and 1,500+ employees. Consistently delivers 7–12% YoY growth, drives cost efficiency, and executes business turnaround with precision. Known for strong execution, decisive leadership, and ability to stabilize and scale operations in complex and crisis environments.
Overview
26
26
years of professional experience
Work History
Operations Manager
PT Rekso Nasional Food
01.2007 - Current
- Scope: 35 outlets | IDR 65B revenue | 1,500+ employees
- Delivered consistent 7–12% YoY sales growth
- Reduced operational cost by 4.02% without compromising quality
- Built and led 1,500+ workforce, driving performance and accountability
- McDonald’s Indonesia
- Turnaround cashflow-negative outlets from 10 to 2 (2024–2026)
- Achieved 0% product waste & zero stock outage (full revenue capture)
- Led crisis management (COVID-19 & market issues) to ensured business continuity & recovery growth
- Strengthened government & stakeholder engagement to mitigate operational risks
Customer Service Officer
Bank Mandiri
01.2005 - 01.2007
- Drove adoption of digital banking (internet & mobile)
- Contributed to growth in lending, savings, and customer base
- Supported business expansion through stakeholder collaboration
Customer Banking
Bank Central Asia (BCA)
01.2003 - 01.2005
- Managed customer service, complaint resolution, and training
- Increased product awareness and customer engagement
News Contributor & Announcer
PAS FM Business Radio
01.2000 - 01.2002
- Delivered business and economic insights
- Conducted interviews with industry leaders
- Analyzed market trends and developments
Education
Bachelor of Science - Physics (Material Science)
Universitas Negeri Sebelas Maret (UNS)
01-2005
Skills
- P&L Ownership
- Multi-Unit Leadership
- Business Turnaround
- Cost Optimization
- Operational Excellence
- Crisis Management
- Stakeholder & Government Relations
- Food Safety
- Service Excellence
Accomplishments
- Achieved Highest National Sales 117% 2021 & 112 % in 2022
- Delivered Comparable Growth 17.95% in 2021 & 19.5% in 2022
- Awarded Best Operations Manager, 2022
- Awarded Best Profit Achievement, 2021, 2022
- Achieved Best Food Safety Audit, 2023
- Led Best Cashless Growth , 2020 - 2025
- Delivered cost efficiency up to IDR 30.77M/store/month
- Turnaround 20 underperforming units to 12 profitable, 2023 to 2025
Custom Section
- P&L Ownership
- Multi-Unit Leadership
- Business Turnaround
- Cost Optimization
- Operational Excellence
- Crisis Management
- Stakeholder & Government Relations
- Food Safety
- Service Excellence
Timeline
Operations Manager
PT Rekso Nasional Food
01.2007 - Current
Customer Service Officer
Bank Mandiri
01.2005 - 01.2007
Customer Banking
Bank Central Asia (BCA)
01.2003 - 01.2005
News Contributor & Announcer
PAS FM Business Radio
01.2000 - 01.2002
Bachelor of Science - Physics (Material Science)
Universitas Negeri Sebelas Maret (UNS)