Joleen Bratcher
Boise
Summary
A highly motivated, passionate and determined professional with 12 years experience of travel, sales and itinerary management systems. Aiming to leverage my sales and customer service skills to successfully foster customer loyalty, new business and contribute to revenue growth while maximizing company profits.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel Consultant
Authentic Vacations
04.2022 - Current
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires
- Manage and convert client inquiries through email, phone calls and live chat
- Coordinate client reservations to ensure a seamless experience throughout travel
Wholesale Travel Consultant, Remote Position
GOGO Worldwide Vacations
10.2015 - 04.2022
- Collate travel itineraries for all group and FIT worldwide travel
- Drive and exceed all sales targets for monthly and yearly KPIS
- Maintain a high level of customer service and customer retention through phone calls and email
- Network and maintain relationships with all key travel suppliers
- Follow up and resolve all customer service complaints or any issues at destination
Front Desk Associate
Westin Savannah Harbor
10.2014 - 10.2015
- Greet all clients and visitors to the spa
- Responsible for all sales and booking procedures
- Maintain client database via Excel Adjusting staff schedule and bookings daily
- Banking and reconciliation duties
- Promote all seasonal specials and contribute to marketing campaigns
International Travel Consultant
Flight Centre New Zealand
11.2011 - 12.2013
- Selling international travel and associated products to clients
- Responsible for reaching all monthly sales and rebate targets as per KPIS
- Reconciling all banking and billing accounts
- Promote all daily and weekly specials working on customer retention
Guest Services Associate (3 Summers)
Vail Resorts/ Grand Teton Lodge Company
05.2009 - 10.2011
- Checking in and out guests daily
- Prepare all guest billing and account information
- Assist with all guest booking activities and meal reservations
- Reconcile all guest rooming lists for housekeeping department
Guest Services Driver (4 Winters)
Vail Resorts/ Colorado Mountain Express
12.2006 - 04.2010
- Pick up and drop off all guests in a timely and professional manner
- Log all hours and adhere to all safety policies via the drivers database
- Provide knowledge and assistance to guests about the local area and all Vail Resorts ski areas
- Wash and detail all vehicles and provide light maintenance duties
Education
Bachelor of Science - Business Management Sport, Recreation & Tourism
Lincoln University
Christchurch, Canterbury12.2006
Skills
- Multi-tasking
- Customer Service & Communication
- Sales & Negotiation Skills
- Detail Oriented
- Travel & Software Management
- Computer Proficiency
- Problem Solving & Conflict Resolution
Certification
Travel Industry Level 1,2,3 NZQA
Timeline
Travel Consultant
Authentic Vacations
04.2022 - Current
Wholesale Travel Consultant, Remote Position
GOGO Worldwide Vacations
10.2015 - 04.2022
Front Desk Associate
Westin Savannah Harbor
10.2014 - 10.2015
International Travel Consultant
Flight Centre New Zealand
11.2011 - 12.2013
Guest Services Associate (3 Summers)
Vail Resorts/ Grand Teton Lodge Company
05.2009 - 10.2011
Guest Services Driver (4 Winters)
Vail Resorts/ Colorado Mountain Express
12.2006 - 04.2010
Bachelor of Science - Business Management Sport, Recreation & Tourism
Lincoln University
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