Jon Tsai

Managing multiple brands (NIKE, Under Armour, Target, GAP, etc)

• Maintaining the defect rate at sub 3% for 6 consecutive months
• Managed to drop the Factory Risk Score given by Target from 85 to below 30 in 2 months
• Maintaining excellent customer relationships
• Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
• Handling, introducing, and presenting all important and regular clients visits

Managing QA / CFA teams (80+ staffs)

• Prioritising tasks for more streamlined workflow
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Improved quality processes for increased efficiency and effectiveness.
• Cross team communications and cooperations
• Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.

Sales/Market penetration for international trading startup (High-end Food Ingredients)

• Doubled the amount of clients in the first 2 months
• Our products are preferred and endorsed by several Michelin starred restaurants

Customer relationship management

• More than 80% of our clients became our long-term partners, and were willing to introduce us to other or their affiliated restaurants

Market analysis

• Collecting information, such as prices and product specs, from our competitors to provide reliable recommendations and counter measures to the supervisor

Company Collaborations

• Online meetings with an Italian company (Italian caviar) to discuss possible exclusive deals
• Pitching to Swiss caviar brand for potential exclusive deals

Social media/Community management and engagement

• Organising official Discord group of the mobile game 'Tiny Animal War', including the creation and execution of the community events
• Group size increased to more than 5000 members within 6 months, with a 10-15% daily engagement rate

Other projects

• Collaborating and sponsoring BMW and MINI COOPER on their VIP events
• Sponsoring Tatler Taiwan Cocktail Festival

Handling domestic/foreign exhibitions:

• In charge a total of 21 foreign/domestic exhibitions (18 foreign, 3 domestic)
• Communicate with foreign/domestic organisers and agents to consolidate cooperation terms
• Recruit companies to participate in the exhibitions (Handles their application, decoration, payments, and shipping)
• Attend foreign/domestic exhibitions to provide services for TEEMA members that participated in these exhibits

Other projects

• Processing official documents (MOEA or other institutions)
• 2021 TEEMA Global Networking Forum

Stationed in Vietnam (Nov 2020-May 2021)

Optimization of the fabric inspection procedure, workflow, and system

• The fabrics amount waiting for inspection dropped from 426 rolls (Jan 19) to 181 rolls, a total of 57% decrease in a month

Optimization of the fabric-to-cutting workflow

• Reinforcing the cross-department communications between warehouse and fabric inspection to increase the speed and the accuracy at getting the requested fabrics for the inspectors

Digitalization of the fabric inspection report

• Utilising tablets and some codings to create digitalized and semi-automatic inspection reports

Meetings and communications with Adidas clients

• Participated in weekly meetings with Adidas to present the current progress on the projects

Cross-department communication and procedure alignment

• The digitalized fabric inspection report system was designed to cater to the needs of the warehouse, cutting, and production controls

Daily follow-up on inspection capacity