Summary
Overview
Work History
Education
Skills
Languages
Jonathan Blake

Jonathan Blake

Chief Operating Officer

Summary

Senior operations executive with over 20 years of experience leading global service delivery, operational excellence, and business transformation initiatives. Proven expertise in managing multi-site operations, enhancing client service standards, and driving organizational performance across international markets. Recognized for building high-performing teams, improving operational efficiency, and delivering sustainable business growth. Currently serves as Chief Operating Officer (COO), overseeing global delivery operations, client service standards, and multi-site performance management.

Overview

20
20
years of professional experience

Work History

Chief Operating Officer (COO)

Outsource Global Development
01.2020 - Current
  • Oversees global delivery operations across multiple business locations.
  • Establishes and maintains high client service standards and operational performance.
  • Leads cross-functional teams to improve efficiency, quality, and productivity.
  • Develops and implements operational strategies aligned with corporate objectives.
  • Manages performance metrics, business continuity, and process improvement initiatives.
  • Collaborates with executive leadership to support long-term organizational growth.

Education

Bachelor of Science (BSc) - Business Management

University of Essex
01.2000

Skills

  • Global Operations Management
  • Service Delivery
  • Operational Excellence
  • Performance Management
  • Client Relationship Management
  • Business Process Improvement
  • Strategic Planning
  • Change Management
  • Leadership & Team Development
  • Risk Management
  • Business Transformation
  • Stakeholder Engagement

Languages

English
Jonathan BlakeChief Operating Officer