Jordan Howard
Caldwell,ID
Summary
Results-driven data analyst with a strong foundation in analytical thinking and a proven track record in problem-solving. Proficient in Python and SQL, with extensive experience in enhancing processes, interpreting complex datasets, and delivering clear insights to stakeholders. Background includes software development, technical writing, and mentoring, complemented by expertise in data cleaning, visualization, and reporting. Committed to leveraging data to drive strategic decision-making and improve operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Coordinator
SK Tes
Caldwell, ID
05.2023 - 10.2025
- Coordinate service schedules and technician assignments to ensure timely and efficient project completion across multiple locations nationwide.
- Communicated with technicians, customers, and internal teams to maintain clear project visibility.
- Maintained detailed documentation and service records, tracking progress and verifying completion for quality assurance and reporting accuracy.
- Supported nationwide service operations by managing logistics and ensuring consistent communication with customers throughout each project.
- Maximized productivity by supervising, mentoring and scheduling team of five customer support personnel to meet organizational and operational objectives.
Junior Software Developer
DevPipeline
Orem, UT
10.2021 - 05.2023
- Led QA processes, analyzing defects, documenting patterns, and improving testing efficiency.
- Collaborated with cross-functional teams to interpret requirements and translate them into actionable development tasks.
- Mentored developers, simplifying complex concepts and improving team performance.
- Onboarded new hires by creating structured learning paths and documentation.
- Analyzed user behavior and feature performance to guide development decisions.
Curriculum Coordinator
Bottega
Lehi, UT
09.2017 - 04.2021
- Transcribed and structured over 1,000 educational videos, improving accessibility and learning outcomes.
- Analyzed curriculum gaps and recommended improvements based on student performance data.
- Mentored students through technical challenges, helping them understand patterns and solve problems.
- Supported accreditation efforts by organizing documentation and ensuring compliance with standards.
Education
Trade School - Software Development
DevPipeline
Orem, UT01-2022
Trade School - Full Stack Web Development
Bottega
Lehi, UT01-2021
Skills
- Python data analysis
- SQL joins and data manipulation
- Advanced Excel skills including PivotTables and VLOOKUP
- Data visualization expertise
- Version control with Git
- Technical understanding of JavaScript and Reactjs
- Effective presentation of data
- Workflow improvement
- Coaching and guidance
- Relationship management
- Technical issue resolution
- Effective issue management
- Data reporting
Accomplishments
- TES AMM - Customer Support Coordinator
- Improved nationwide project scheduling efficiency by coordinating technician assignments across multiple states, reducing delays and increasing on‑time completion rates.
- Strengthened reporting accuracy by maintaining detailed service documentation used for quality assurance and leadership visibility.
- Enhanced customer satisfaction by ensuring consistent communication throughout each project lifecycle.
- Streamlined multi‑location service operations by organizing logistics and tracking project progress in real time. DevPipeline - QA Team Lead & Junior Software Developer
- Increased QA team productivity by leading workflows, setting priorities, and improving testing processes.
- Reduced defect turnaround time by analyzing patterns and collaborating with developers to resolve issues faster.
- Improved onboarding efficiency by creating structured learning paths and documentation for new hires.
- Strengthened product quality by analyzing user behavior and feature performance to guide development decisions. Bottega - Curriculum Coordinator
- Improved curriculum quality by analyzing student performance data and recommending targeted updates.
- Enhanced accreditation readiness by organizing documentation and ensuring compliance with institutional standards.
- Increased learning accessibility by transcribing and structuring over 1,000 educational videos.
- Standardized course materials by creating and maintaining consistent documentation across programs. Analytics Projects (Python, SQL, Power BI)
- Identified sales trends and underperforming regions through a Power BI dashboard used for leadership decision‑making.
- Improved data reliability by cleaning multi‑table datasets using SQL joins, CTEs, and window functions.
- Revealed churn indicators through Python‑based analysis, helping stakeholders understand retention patterns.
- Delivered actionable insights by presenting visualizations and reports that simplified complex data.
Certification
- Backend Web Development (2022)
- Frontend Web Development (2022)
- Software Development Foundations (2021)
- Full-Stack Web Development (2017)
Timeline
Customer Support Coordinator
SK Tes
05.2023 - 10.2025
Junior Software Developer
DevPipeline
10.2021 - 05.2023
Curriculum Coordinator
Bottega
09.2017 - 04.2021
Trade School - Software Development
DevPipeline
Trade School - Full Stack Web Development
Bottega