Jordan Landrith
Idaho Falls
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
3
3
years of professional experience
Work History
Supervisor
Skywest Airlines
08.2024 - Current
- Oversaw daily operations of Delta, United, and Alaska airlines, ensuring smooth operation and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and manage IROPs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Aided in the completion of ramp procedures and tasks as necessary to maximize team efficiency.
- Oversee both above and below wing teams to ensure safety regulations are followed.
- Stay up to date on industry training as well as seeking out additional learning opportunities.
Customer Service Representative
SkyWest Airlines
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
Ramp Agent
Skywest Airlines
04.2023 - 10.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 9 daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
Office Manager
Crandall and Oseen CPA
02.2022 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Bachelor of Arts - Communications
Brigham Young University - Idaho
Rexburg, ID12-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Operations management
- Processes and procedures
- Analytical thinking
- Policy enforcement
- Conflict resolution
- Task delegation
- Time management abilities
Languages
French
Professional Working
Spanish
Elementary
Timeline
Supervisor
Skywest Airlines
08.2024 - Current
Customer Service Representative
SkyWest Airlines
10.2023 - 08.2024
Ramp Agent
Skywest Airlines
04.2023 - 10.2023
Office Manager
Crandall and Oseen CPA
02.2022 - 08.2023
Bachelor of Arts - Communications
Brigham Young University - Idaho
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