Jose Olvera
Caldwell,Idaho
Summary
"With over 25 years of comprehensive experience in the trailer manufacturing industry, I've been instrumental in streamlining operations, maximizing output, and consistently meeting or exceeding deadlines. From overseeing production schedules to implementing efficient workflow systems, I have a proven track record of driving results and delivering high-quality products on time. With my experience and motivation I've played a pivotal role in fostering the growth and development of Mirage Trailers and the implementation of the Sure-Trac dump line here in Idaho, spearheading training initiatives, and ensuring operational excellence. My dedication to innovation and quality has led me to be an integral part of successful startups, where I bring a wealth of industry knowledge and a track record of driving results. I am passionate about leveraging my skills to contribute to the success and growth of new ventures with Novae, while continuing to push the boundaries of excellence in trailer manufacturing."
Overview
25
25
years of professional experience
Work History
Production Supervisor
Novae
02.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 75 to 100 production associates, overseeing productive production processes and meeting deadlines.
Production Manager
Mirage Trailers
09.2018 - 02.2022
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Retail Sales Manager
Mirage Trailers (MEI)
01.2017 - 09.2018
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Inside Sales Representative
Mirage Trailers
05.2014 - 01.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Warranty Manager
Mirage Trailers
05.2013 - 02.2022
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
Shipping Coordinator
Mirage Trailers
11.2012 - 05.2014
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Sales and Service Representative
American Trailers
12.2018 - 12.2020
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Group Leader
Mirage Trailers
08.2003 - 12.2013
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
Laborer
Interstate Trailers
07.1999 - 08.2003
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Education
Caldwell Senior High School
Caldwell, ID1999
Skills
- Production Management
- Continuous Improvement
- Training and mentoring
- Workflow Optimization
- Schedule Management
- Quality Control
- Production Planning
- Computer Skills
Accomplishments
Successful start up of Mirage Trailer Cargo and Utility Division.
Top 5 Dealership in Sales with MEI Trailer Sales.
Successful start up of Sure-Trac Dump line in Idaho.
Timeline
Production Supervisor
Novae
02.2022 - Current
Sales and Service Representative
American Trailers
12.2018 - 12.2020
Production Manager
Mirage Trailers
09.2018 - 02.2022
Retail Sales Manager
Mirage Trailers (MEI)
01.2017 - 09.2018
Inside Sales Representative
Mirage Trailers
05.2014 - 01.2017
Warranty Manager
Mirage Trailers
05.2013 - 02.2022
Shipping Coordinator
Mirage Trailers
11.2012 - 05.2014
Group Leader
Mirage Trailers
08.2003 - 12.2013
Laborer
Interstate Trailers
07.1999 - 08.2003
Caldwell Senior High School
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