Joselyn Ramirez
Meridian
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chiropractic Office Assistant
Hayes Chiropractic
Meridian, ID
08.2025 - 02.2026
- Assisted in patient scheduling and appointment management to enhance clinic efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Supported chiropractic staff by preparing treatment rooms and managing supplies.
- Communicated effectively with patients regarding treatment plans and office policies.
- Ensured cleanliness and organization of the office environment to promote a welcoming atmosphere.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Adapted quickly to new software tools, improving overall operational workflow in the office.
- Collaborated with team members to streamline administrative processes for better patient service.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
Chiropractic Office Manager
The Well Chiropractic Clinic
Mesa, AZ
08.2023 - 04.2025
- Streamlined patient intake processes to enhance office efficiency and improve patient experience.
- Managed scheduling for chiropractors, optimizing appointment flow and reducing wait times.
- Oversaw billing and insurance claims processing, ensuring accuracy and timely submissions.
- Trained staff on clinic procedures, fostering a collaborative and knowledgeable team environment.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented electronic health record (EHR) system updates, improving data accessibility for healthcare providers.
- Coordinated marketing efforts to increase clinic visibility and attract new patients through community outreach initiatives.
- Monitored inventory levels of medical supplies, ensuring availability while minimizing waste expenses.
- Processed and submitted medical claims using advanced coding systems, ensuring compliance with industry regulations.
- Reviewed patient records for accuracy, enhancing billing efficiency and reducing claim denials.
Dental Assistant
Chaffee Pediatric Denistry
Mesa, AZ
02.2022 - 08.2023
- Assisted in patient care, ensuring comfort and support during dental procedures.
- Prepared treatment rooms by sterilizing instruments and organizing materials efficiently.
- Explained post-treatment care instructions to patients and guardians for optimal recovery.
- Supported dentists in various procedures, enhancing workflow through effective collaboration.
- Maintained accurate patient records and updated information in electronic health systems consistently.
- Trained new dental assistants on office protocols and best practices to ensure quality care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Streamlined appointment scheduling process, improving patient flow and reducing wait times effectively.
- Implemented infection control procedures, contributing to a safe clinical environment for patients and staff.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Chiropractic Assistant
The Well Chiropractic Clinic
Gilbert, AZ
05.2021 - 08.2022
- Assisted in patient intake and scheduling to enhance clinic operations.
- Managed electronic health records, ensuring accuracy and confidentiality of patient data.
- Educated patients on treatment plans and exercises to promote recovery and wellness.
- Supported chiropractors during adjustments, ensuring patient comfort and safety.
- Developed patient follow-up procedures to enhance care continuity and satisfaction.
- Trained new staff in clinic protocols, fostering a collaborative team environment.
- Implemented inventory management systems for chiropractic supplies, reducing waste.
- Coordinated insurance claims processing, improving reimbursement timelines and accuracy.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Phlebotomist Technician
HonorHealth
Mesa, AZ
11.2019 - 07.2021
- Collected blood samples using venipuncture and capillary techniques following strict safety protocols.
- Ensured accurate labeling and documentation of specimens to maintain chain of custody.
- Trained and mentored junior staff on proper phlebotomy techniques and patient interaction.
- Implemented process improvements to enhance sample collection efficiency and reduce wait times.
- Collaborated with healthcare teams to coordinate patient schedules and optimize workflow.
- Maintained equipment, ensuring proper functioning and compliance with health regulations.
- Conducted quality control checks on blood collection supplies to ensure readiness for use.
- Developed educational materials for patients regarding procedures and post-collection care instructions.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
Education
High School Diploma -
Early College High School
Costa Mesa, CASkills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Medical billing
- Chiropractic terminology
- Positive attitude
- Multitasking and organization
- HIPAA regulations
- Computer skills
- ICD-10 coding
- Patient charting
- Payment collection and processing
- Front desk management
- Schedule management
- Insurance billing
- Medical terminology
- Patient care
- Appointment management
Certification
- PT - Phlebotomy Technician
- CBCS - Certified Billing and Coding Specialist
- Certified Dental Assistant
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Office Assistant
Hayes Chiropractic
08.2025 - 02.2026
Chiropractic Office Manager
The Well Chiropractic Clinic
08.2023 - 04.2025
Dental Assistant
Chaffee Pediatric Denistry
02.2022 - 08.2023
Chiropractic Assistant
The Well Chiropractic Clinic
05.2021 - 08.2022
Phlebotomist Technician
HonorHealth
11.2019 - 07.2021
High School Diploma -
Early College High School