Joseph Natanael
Customer Service
Bekasi
Summary
Detail-oriented professional skilled in problem-solving and managing complex tasks with accuracy.
Able to understand client needs and handle challenging situations with professionalism and empathy. Strong in prioritizing tasks and following regulations for a smooth experience for all involved.
Committed to excellence and ready to improve operational efficiency and client satisfaction in the next role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service
BCA Finance
07.2023 - Current
- Dedicated Support: Committed to providing exceptional assistance to clients.
- Product Expertise: Knowledgeable in a range of financial products: Vehicle financing
- Personalized Guidance: Focus on understanding individual client needs to offer tailored solutions.
- Issue Resolution: Skilled in addressing inquiries and resolving problems efficiently.
- Customer Satisfaction: Strive to maintain high levels of satisfaction and build trust‑based relationships.
- Multichannel Interaction: Available through phone, email, and in‑person for a seamless customer experience.
- Commitment to Excellence: Aim for timely and effective solutions, ensuring every client feels valued.
Administrator
TIKI
03.2022 - 06.2023
- Entering data for shipment.
- making finance recap at the end of the day.
- Distribute their products to consumers and need inventory to distribute their products, especially service companies involved in logistics services or product shipments.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Bachelor of Informatics Engineering -
Gunadarma University
09.2016 - 10.2021
Skills
Microsoft Word
Microsoft Power Point
Microsoft Excel
Adapt
Collaboration and Teamwork
Analytical skills
Conceptual skills
Communication
Complaint Handling
Customer Engagement
Online chat and email
Customer Relationship Management
Personal Information
- Place of Birth: DKI Jakarta
- Date of Birth: 12/24/97
- Gender: Male
- Nationality: Indonesia
- Marital Status: Single
Website
Joseph Natanael, https://www.linkedin.com/in/josephnatanael-71b50a226/
Timeline
Customer Service
BCA Finance
07.2023 - Current
Administrator
TIKI
03.2022 - 06.2023
Bachelor of Informatics Engineering -
Gunadarma University
09.2016 - 10.2021
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