Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Josh Watkins

Post Falls

Summary

Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively. Track record of leading successful initiatives that enhance customer loyalty and operational efficiency. Directly responsible for reducing company loss through superior coaching and team development. Drive business outcomes on an hourly, daily, and monthly basis to ensure goals are met and customer experience is top notch.

Overview

22
22
years of professional experience

Work History

Experience Manager

Best Buy
07.2015 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members across the micro-market while encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Responsible for driving business results, with a focus on growth, through consistent leader development, positive recognition, and in the moment coaching.
  • As an operations specialty coach I assisted in the growth of the operations business and saved the company thousands of dollars in margin erosion.

Product Flow Supervisor

Best Buy
06.2010 - 07.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Completely overhauled the product flow teams knowledge and duties when I arrived from Seattle. Through my ability to lead others we saw huge reductions in shrink and increased work efficiencies.
  • Created a culture of excellence within the product flow team and created company leading performance.

Product Flow Supervisor/team Member

Best Buy
10.2003 - 06.2010
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • After my original start date in July 2001, I started at the Seattle northgate store as a pt inventory associate. After one month of employment I was made full time. Soon after I was a senior in the operations space and eventually the product flow supervisor.
  • As a Supervisor I was responsible to deliver business results and did so with company leading precision.

Education

High School Diploma -

East Valley High School
Spokane, WA
06-1999

Skills

  • Multitasking proficiency
  • Staff training and development
  • Delegation and supervision
  • Scheduling and time management
  • Microsoft m365 proficiency including word,excel,powerpoint, and teams
  • P&L proficiency and impact planning
  • Operations Specialty coach
  • Full Business acumen and planning

Interests

  • Oil Painting
  • Golf
  • Spending time with family
  • Gaming
  • Football including fantasy football

Timeline

Experience Manager

Best Buy
07.2015 - Current

Product Flow Supervisor

Best Buy
06.2010 - 07.2015

Product Flow Supervisor/team Member

Best Buy
10.2003 - 06.2010

High School Diploma -

East Valley High School

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Josh Watkins