Joshua Emery
Post Falls
Summary
Committed customer service expert specializing in problem resolution, effective communication, and collaborative teamwork.
Overview
35
35
years of professional experience
Work History
Donation Service Attendant
Goodwill Industries of Inland Northwest
Post Falls
04.2025 - 07.2025
- Adhered to safety protocols while handling donations and operating equipment.
- Utilized proper lifting techniques when carrying heavy items for customers.
- Answered customers' questions and addressed complaints in person and via phone.
Cashier/Customer Service Representative
Rite Aid
Spokane
04.2017 - 08.2017
- Maintained accurate cash register and balanced daily sales.
- Assisted customers in locating products within the store.
- Handled returns and exchanges following company policies.
- Provided excellent customer service during busy periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Promoted loyalty programs and informed customers of promotions.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Contract Courier
Wpx Courrier
Redding
10.2010 - 01.2012
- Operated delivery vehicles safely while adhering to traffic regulations.
- Delivered packages efficiently to various locations within designated timeframes.
- Followed safety protocols to ensure secure handling of all items transported.
- Communicate effectively with dispatchers, customers, and other personnel via radio or telephone.
- Follow all applicable traffic laws while driving company vehicle.
- Check shipment contents against invoices or other documents to ensure accuracy.
- Clean truck cabs periodically throughout shift in order to maintain cleanliness standards set by company policy.
- Maintained adherence to stringent delivery deadlines.
Owner/Operator
TheDeliveryBoy.com
Spokane
05.2002 - 04.2009
- Managed daily operations for a local delivery service optimizing efficiency and customer satisfaction.
- Oversaw logistics planning to ensure timely deliveries across designated service areas.
- Coordinated with clients to schedule deliveries and resolve service-related inquiries promptly.
- Trained and supervised staff in best practices for safe handling of packages and equipment.
- Implemented inventory management processes to track delivery supplies and equipment usage.
- Developed marketing strategies to enhance brand visibility within the community effectively.
- Utilized route optimization software to improve delivery times and reduce operational costs.
- Established partnerships with local businesses to expand service offerings and customer base.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Server/Cashier
Perkins Restaurant
Spokane
08.2001 - 05.2002
- Provided friendly and attentive service to enhance guest dining experiences.
- Delivered accurate food and beverage orders in a timely manner.
- Collaborated with kitchen staff to ensure efficient meal preparation and service.
- Managed cash register, processed payments, and handled customer transactions efficiently.
- Maintained cleanliness of dining area and ensured proper table settings.
- Resolved customer complaints promptly to maintain satisfaction during visits.
- Supported daily operations by restocking supplies and preparing dining areas for patrons.
- Provided excellent customer service to ensure satisfaction.
Fine dining Server/Line Cook
Minervas Restaurant & Bar
Rapid City
12.1998 - 03.2000
- Provided exceptional service in high-pressure fine dining environment.
- Assisted guests with menu selections and wine pairings for optimal experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed payments accurately using point-of-sale system for transactions.
- Developed rapport with regular patrons to enhance their dining experience.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Processed payments promptly at the end of meal service period using POS terminals.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
Server
Red Lobster
Tulsa
08.1996 - 01.1998
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders accurately using point-of-sale system.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Cashier/Short Order Cook
JB's Restaurant
Rapid City
08.1993 - 07.1996
- Provided excellent customer service to enhance dining experiences.
- Took accurate orders and communicated them to the kitchen staff promptly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints professionally to ensure satisfaction.
- Upheld restaurant standards for food safety and hygiene consistently.
- Provided excellent customer service to ensure satisfaction.
Busser/Cashier/Server
Perkins Restaurant & Bakery
Rapid City
05.1990 - 03.1993
- Cleaned and organized dining area to ensure a pleasant guest experience.
- Assisted servers by delivering food and beverages promptly to tables.
- Supported restaurant cleanliness by sweeping, mopping, and sanitizing surfaces regularly.
- Trained new bussers on restaurant standards and efficient workflow practices.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Handled cash, credit, and gift card payments securely and responsibly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collaborated with team members to maintain smooth restaurant operations.
Education
Peer Support Specialist Certification
North Idaho College
Coeur D'alene, ID08-2025
Skills
- Customer service and assistance
- Problem resolution
- Inventory management
- Team collaboration
- Effective communication
- Time management
- Logistics planning
- Training and supervision
- Strong work ethic
- Reliability and punctuality
- Cash handling expertise
- Hospitality and accommodation
- Organizational growth
- Patience and empathy
Timeline
Donation Service Attendant
Goodwill Industries of Inland Northwest
04.2025 - 07.2025
Cashier/Customer Service Representative
Rite Aid
04.2017 - 08.2017
Contract Courier
Wpx Courrier
10.2010 - 01.2012
Owner/Operator
TheDeliveryBoy.com
05.2002 - 04.2009
Server/Cashier
Perkins Restaurant
08.2001 - 05.2002
Fine dining Server/Line Cook
Minervas Restaurant & Bar
12.1998 - 03.2000
Server
Red Lobster
08.1996 - 01.1998
Server/Cashier/Short Order Cook
JB's Restaurant
08.1993 - 07.1996
Busser/Cashier/Server
Perkins Restaurant & Bakery
05.1990 - 03.1993
Peer Support Specialist Certification
North Idaho College
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