JOSHUA HAYES
Camping World
Pocatello
1
Certification
24
years of professional experience
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Work History
Operations Manager
3 Months- Analyzed performance metrics to identify trends, recommending strategic adjustments to operations.
- Oversaw compliance with regulatory standards, maintaining high levels of safety and operational integrity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Package Handler Trainer
2 Years 10 Months- Conducted performance reviews to offer targeted feedback on job performance and identify areas for improvement.
- Researched best practices in package handling operations to develop innovative approaches that enhanced operational efficiency.
- Provided ongoing coaching and mentoring to package handlers in order to maximize productivity levels.
- Established communication channels between trainers and managers, enabling prompt adjustments to training processes.
- Conducted follow-up assessments of trainees' progress throughout their onboarding period.
OEM Parts Manager
5 Years 8 Months- Tracked orders, pricing, and availability using computer systems to ensure timely procurement.
- Cultivated relationships with vendors to negotiate favorable purchasing terms for parts.
- Utilized computer systems for tracking orders, pricing and availability information.
- Issued purchase orders to suppliers via internet and phone to procure necessary parts.
- Participated in monthly meetings with senior management to review departmental goals.
Automotive Parts Consultant
6 Months- Coordinated timely delivery of orders from suppliers, ensuring customer needs were met efficiently.
- Handled incoming phone calls from clients, providing assistance and detailed product information to enhance customer satisfaction.
- Filled customer orders from stock and place orders when requested items are out of stock.
- Facilitated timely delivery of orders from suppliers to meet customer needs.
- Identified and provided details on automotive parts, including pricing and availability. for customers and technicians, informing of price and shipping dates.
- Filled customer orders from stock and placed orders when requested items are out of stock.
Automotive Parts Consultant
3 Years 9 Months- Coordinated timely delivery of orders from suppliers, ensuring customer needs were met promptly.
- Prepared quotes for customers based on their individual needs and budgetary constraints.
- Looked up parts for customers and technicians, informing of price and shipping dates.
- Handled incoming client calls, providing assistance and information on products to enhance customer satisfaction.
- Demonstrated excellent customer service skills, including active listening, problem solving and communication.
- Managed incoming phone calls from clients seeking assistance or information about products.
- Researched automotive parts for customers, providing accurate information on availability and specifications. for customers and technicians, informing of price and shipping dates.
Parts Consultant
1 Year 8 Months- Processed orders efficiently, ensuring accuracy in all transactions to enhance customer satisfaction.
- Developed strong customer relationships through exceptional service and follow-up.
- Provided technical advice and expertise to customers on parts availability, pricing, and compatibility.
- Looked up parts for customers and technicians, informing of price and shipping dates.
- Tracked shipments to ensure timely delivery of parts to customers.
- Utilized computer systems for ordering, tracking, invoicing, and reporting activities.
- Researched parts availability for customers and technicians, providing accurate information. for customers and technicians, informing of price and shipping dates.
Parts Manager
11 Years 9 Months- Utilized computer systems for tracking orders, pricing and availability information.
- Established strong relationships with vendors to secure favorable terms for purchasing parts.
- Maintained accurate records of all parts received, shipped, returned or exchanged.
- Evaluated parts pricing based on incoming invoice transactions for correct charges.
- Answered phone calls promptly, providing price quotes and other information.
- Procured parts by issuing purchase orders to suppliers via internet and phone.
- Monitored and adjusted supply levels to minimize obsolescence of parts in inventory.
- Read catalogs and computer displays to determine replacement part stock numbers and prices.
- Resolved customer complaints regarding part availability, quality or price discrepancies.
- Coordinated efforts between Sales, Purchasing and Operations departments to streamline processes.
Education
High School Diploma
Skills
Customer service
Customer relations
Improving customer satisfaction
Safety awareness
Shipping and receiving
Warehouse safety
Machine operation
Forklift operation
Operations oversight
Operations monitoring
Operational efficiency
Staff training
Accomplishments
- Promoted to Operations Manager after less then 3 years with the company.
Certification
Fork Lift Operator
Timeline
Operations Manager
FedEx
05.2026 - CurrentRead More
Package Handler Trainer
FEDEX
10.2023 - CurrentRead More
OEM Parts Manager
Camping World
12.2020 - CurrentRead More
Automotive Parts Consultant
Cole Chevrolet
06.2020 - 12.2020Read More
Automotive Parts Consultant
Victory Layne Chevrolet
04.2016 - 01.2020Read More
Parts Consultant
Roger Dean Chevrolet
04.2014 - 12.2015Read More
Parts Manager
Wiers Chevrolet
03.2002 - 12.2013Read More
Highland High School
High School Diploma
Read More