Joshua Krueger
Boise
Summary
Disciplined and self-motivated General Manager with over five years of direct experience creating, building, organizing, and optimizing upscale restaurant operations with strong leadership and a meticulous attention to detail. Dependable and prepared to learn, grow, and apply the necessary skills toward a new career path starting as an apprentice electrician. Ready to tackle new challenges with a hard-working attitude and an open-mind to ultimately provide decades of great service to the IBEW and succeed as a journeyman electrician.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant & Bar Manager
Trillium - The Grove Hotel
09.2022 - Current
- Oversaw and managed team of 35 employees servicing restaurant and bar operations for hotel guests and the public in an upscale-casual setting.
- Wrote, implemented, and supervised staff training for guest service in accordance with Forbes 4-diamond service standards.
- Diligently worked to improve workplace culture through supporting/prioritizing staff concerns, motivational coaching, training, and implementing new department goals, thereby reducing employee turn-over and improving guest dining experience.
- Carefully screened, interviewed, and trained new staff members in accordance with Forbes service standards and company mission.
- Counseled, mediated, and resolved staff concerns as appropriate.
- Set, enforced, and optimized internal policies to help continually grow operations and improve employee retention, including performance recognition strategies and conduct policies.
- Managed payroll, schedule, and timekeeping for all staff members.
- Coordinated and communicated with adjacent departments as necessary to fulfill company goals.
- Utilized guest feedback to improve guest service, menu offerings, and overall dining experience.
- Recognized weaknesses in bar and restaurant team members and implemented corrective actions including additional training, motivational coaching, and disciplinary action, as appropriate.
- Applied sales and labor data to evaluate and improve operations, help reach business goals, and forecast future needs and potential growth opportunities.
- Managed budget implementations, invoices, inventory, P&Ls, and supplier contracts.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant and bar equipment operational.
General Manager
Coarse Italian
05.2019 - 09.2022
- Worked with owner to open new restaurant, through building, organizing, and optimizing FOH and BOH operations in upscale-casual setting.
- Crafted, organized, and continually improved lunch, dinner, banquet, and bar menus according to budget, guest feedback, and sales data.
- Oversaw and maintained consistent revenue growth averaging 35-40% increase annually between 2019 and 2022.
- Planned, coordinated and successfully executed a wide variety of banquets and private events.
- Carefully interviewed, selected, trained and supervised staff.
- Developed, implemented, and oversaw staff training program with focus on motivational coaching, testing, check-ins, and performance reviews.
- Met with and encouraged feedback from customers and used feedback to implement positive changes to menus, guest service, and overall dining experience.
- Effectively managed payroll, scheduling, timekeeping, and paperwork for all restaurant staff.
- Identified team weak points in guest service, menu knowledge, organization, and cleanliness, and implemented appropriate corrective actions and coaching.
- Developed effective marketing campaigns through social media, search engines, USPS mailing, and email marketing with a focus to boost new and repeat guest traffic, and increase sales.
- Promoted business through participation in and sponsorship of local community events.
Front of House Supervisor
Flix Brewhouse
06.2018 - 03.2019
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised staff of 30 through motivational coaching and effective training programs for service and sales techniques.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations with an emphasis on promoting exceptional guest dining experiences.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Food & Beverage Supervisor
University Of Wisconsin Madison
06.2016 - 08.2017
- Managed opening and closing FOH operations.
- Coached new staff in proper food handling, labeling, storage, use of equipment, and sanitation.
- Restocked inventory and ingredient items to maintain FOH efficiency.
- Trained new staff in opening, closing, and daily sidework.
- Practiced proper safety and sanitation standards according to Wisconsin Food Code.
- Supervised and assisted FOH staff in completing necessary sidework and transition from breakfast to lunch service.
- Instructed and monitored staff to ensure proper guest service and adherence to university policies.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Education
Dietetic Internship -
University of Wisconsin - Madison
Madison, WI05.2018
Bachelor of Science - Dietetics
University of Wisconsin - Madison
Madison, WI06.2016
Skills
- Motivational Leadership
- Customer Relations
- Business Leadership
- Restaurant Operations Management
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Records Organization and Management
- Profit and Loss Control
- Policy Development and Enforcement
- Hiring and Onboarding
- Sales Tracking
- Operational Efficiency and Safety
- Supervision and Training
- Menu Development
Certification
- Electrical Apprentice License; 2024
- Licensed Dietitian, Registration: 86105037; 2019 - present
- IL Food Handlers Certification #IL-746570; 2022
- Certified Cicerone Beer Server; 2018
Timeline
Restaurant & Bar Manager
Trillium - The Grove Hotel
09.2022 - Current
General Manager
Coarse Italian
05.2019 - 09.2022
Front of House Supervisor
Flix Brewhouse
06.2018 - 03.2019
Food & Beverage Supervisor
University Of Wisconsin Madison
06.2016 - 08.2017
Dietetic Internship -
University of Wisconsin - Madison
Bachelor of Science - Dietetics
University of Wisconsin - Madison
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