Joshua McCrow
Brisbane
Summary
Dynamic leader and Retail Manager at Spotlight Retail Group SRG, adept in strategic selling and leadership development. Excelled in enhancing store operations, boosting customer satisfaction, and driving team performance. Mastered cash management and visual merchandising, achieving significant improvements in store appearance and sales metrics. Committed to excellence in customer service and team training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Manager
Spotlight Retail Group SRG
09.2017 - 02.2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Established consistent daily routines to maintain store cleanliness, organization, and inventory levels.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Directed commission-based sales operations, ensuring alignment with critical KPIs and driving overall team performance.
- Ensured the safety and security of the store by implementing theft prevention strategies.
Education
Bachelor Of Electrical Engineering (Honours) - Engineering
University of Queensland
St Lucia Prince of Peace Lutheran College
Everton HillsSkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
- Team Training
- Staff management
- Strategic selling
- Leadership development
- Team training and development
- Quality assurance
- Relationship selling
- Employee scheduling
- Sales analysis
Certification
- First Aid
- Liquor License
- Certificate 4 in WHS
Timeline
Retail Manager
Spotlight Retail Group SRG
09.2017 - 02.2025
- First Aid
- Liquor License
- Certificate 4 in WHS
Bachelor Of Electrical Engineering (Honours) - Engineering
University of Queensland
Prince of Peace Lutheran College
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