Joshua Potts
Eagle
Summary
Dynamic Shift Lead with a proven track record at Jiffy Lube, excelling in team motivation and quality control. Recognized for enhancing customer satisfaction through creative problem-solving and strategic thinking. Adept at training staff and implementing performance improvement plans, ensuring operational excellence and a clean, organized environment.
Overview
9
9
years of professional experience
Work History
Shift Lead
Chicago Connection
11.2023 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Automotive Mechanic
Mike’s Auto Clinic
12.2020 - 08.2022
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Assessed vehicle maintenance status and completed needed service.
- Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
Detailer
Long Arm Mechanic
06.2020 - 11.2020
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
Shift Lead Supervisor
Jiffy Lube
06.2015 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
- Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
Education
G.E.D. -
Eagle High School
Eagle, IDSkills
- Team motivation
- Performance improvement
- Quality control
- Creative problem solving
- Sales and upselling
- Role modeling
- Quality inspections
- Diplomatic and fair
- Strategic thinking
- Customer retention strategies
- Attention to detail
- Active listening
- Analytical thinking
Timeline
Shift Lead
Chicago Connection
11.2023 - 09.2024
Automotive Mechanic
Mike’s Auto Clinic
12.2020 - 08.2022
Detailer
Long Arm Mechanic
06.2020 - 11.2020
Shift Lead Supervisor
Jiffy Lube
06.2015 - 07.2020
G.E.D. -
Eagle High School
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