Joshua Quimby

•Responsible for the daily sales floor operations in all apparel and housewares departments.

•providing exceptional customer service on the sales floor.

•Resolving all customer service issues and concerns.

•Assisting employees with operational, customer, and personnel issues.

•Directing and redirecting associates to appropriate departments based on customer traffic patterns and expected sales plans on a daily basis and each individuals skill sets.

•Assisting upper management with any and all merchandising, markdowns, and recovery needed throughout the store.

•Providing daily on the spot selling, operational, and customer service coaching to each employee on a daily basis to drive sales, provide the best customer service, and ensure each department stayed neat, clean, and organized. This included driving credit card applications, increasing items per transaction, as well as average dollar per transaction.

•Tracking sales and credit daily and utilizing the employee communication headsets to make store wide announcements throughout the day to inform, motivate, and celebrate each employees successes in credit card applications as well as large sales and exceptional customer service experiences.

•Ensuring each store entrance and exit are secure at close, as well as checking all fitting rooms for possible remaining customers, any and all apparel, saftey issues, and overall cleanliness. Running reports to verify all registers are counted, closed, and deposits have been made.

•Acting as the liason between the employees and upper management to ensure all concerns, suggestions, and issues are effectively communicated.

•Covering lunches, breaks, and entire department specific shifts when short staffed and/or traffic patterns are larger than expected.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Delivered prompt service to prioritize customer needs.
• Worked with the merchandising team daily to stock product, create displays, and conduct store-wide price changes.

• Conducted new unit inspections upon delivery, recording any and all damages and related repairs needed.
• Completed work orders with repairs needed and alloted time for each repair to provide to the technicians.
• Networked with the External sales team and warranty department to ensure accuracy of repairs.
• Maintained constant communication with cuatomers to keep them updated and provide timelines.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
• Streamlined operations and reduced costs by negotiating better contracts with suppliers.
• Monitored competitor activity, adapting strategies to maintain competitive advantage.
• Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
• Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
• Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
• Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
• Analyzed sales data to identify growth opportunities and areas for improvement across district.
• Drove regional performance metrics, setting and monitoring achievement goals for each district.
• Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
• Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
• Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Built relationships with customers and community to establish long-term business growth.
• Implemented systems and procedures to increase sales.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.