Joshua Redfield
Twin Falls
Summary
Results-driven retail leader with 15+ years of experience managing high-volume stores, driving operational excellence, and building high-performing teams. Proven track record in team development, customer satisfaction, and multi-unit support. Adept at leading change, improving processes, and achieving year-over-year growth. Recognized for exceptional leadership, training, and communication skills that drive both employee and customer engagement.
Overview
22
22
years of professional experience
Work History
Tire Care General Manager
Loves Travel Stop
04.2022 - Current
- Took over underperforming location and successfully restructured operations, including full restaffing and inventory reorganization.
- Transformed shop reputation from poor to highly recommended, resulting in increased customer satisfaction and retention.
- Reduced overhead through improved inventory control and operational efficiency.
- Earned designation as a Center of Excellence, serving as a training location for new managers and teams.
- Developed four entry-level tire technicians into full-time mechanics through hands-on training and mentorship.
- Assisted with the launch and training efforts at a newly opened location, contributing to cross-site success.
- Maintained performance in the top 5% of shops in the division, consistently exceeding key metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Petco Animal Supplies Stores Inc.
03.2020 - 04.2022
- Lead a dynamic team in a combined retail and services environment.
- Achieved 20%+ year-over-year growth in first year.
- Awarded Elite Achiever in Omni-Channel Performance.
- Earned second-highest district rating in customer satisfaction.
- Hired and developed three leaders, including one promoted to General Manager.
- Ensured compliance with visual, operational, and safety standards.
Co-Manager
Hobby Lobby
06.2018 - 11.2019
- Supported all aspects of store operations while serving as a bench Store Manager.
- Introduced process improvements in freight flow, boosting productivity.
- Facilitated weekly development meetings with department heads.
- Collaborated with market peers on annual audit preparation and execution.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Operations Manager
Lowes Home Improvment
11.2015 - 06.2018
- Oversaw front-end, delivery, and warehouse teams.
- Served as the primary contact for customer service escalations and issue resolution.
- Conducted in-home visits to resolve installation and delivery issues.
- Promoted two department managers into leadership roles.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
American Eagle Outfitters, Inc
01.2015 - 10.2015
- Improved visual merchandising and backroom organization standards.
- Increased top-line sales and customer satisfaction over six months.
- Mentored and trained incoming co-manager.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant General Manager
Gap
11.2013 - 01.2015
- Led market-wide visual presentation initiatives across multiple locations.
- Designed productivity tools to support efficient visual execution.
- Contributed to improved engagement and revenue growth.
- Motivated, trained, and disciplined employees to maximize performance.
Store Manager
Starbucks
08.2003 - 11.2013
- Advanced from Barista to Store Manager within 18 months.
- Opened new store locations in WA and AK.
- Trained three assistant managers into store leadership roles.
- Partnered with Lean Team to implement back-of-house productivity systems.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Eastmont High School
East Wenatchee, WA06-2000
Skills
- Leadership Development & Team Building
- Sales Growth & Customer Experience
- Multi-Unit Operations Support
- Visual Merchandising & Store Standards
- Conflict Resolution & Problem Solving
- Inventory & P&L Management
- Hiring, Training, and Retention
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Customer Relationship Management
- Communication
- Problem resolution
- Schedule management
Timeline
Tire Care General Manager
Loves Travel Stop
04.2022 - Current
General Manager
Petco Animal Supplies Stores Inc.
03.2020 - 04.2022
Co-Manager
Hobby Lobby
06.2018 - 11.2019
Operations Manager
Lowes Home Improvment
11.2015 - 06.2018
Store Manager
American Eagle Outfitters, Inc
01.2015 - 10.2015
Assistant General Manager
Gap
11.2013 - 01.2015
Store Manager
Starbucks
08.2003 - 11.2013
High School Diploma -
Eastmont High School
Similar Profiles
DENNIS SWITZERDENNIS SWITZER
Lead Maintenance Technician at Loves Travel StopLead Maintenance Technician at Loves Travel Stop
Kassidi FrancisKassidi Francis
Fast Food Worker at Loves Travel StopFast Food Worker at Loves Travel Stop
Deanna NavarroDeanna Navarro
Assistant Restaurant Manager at Loves Travel StopAssistant Restaurant Manager at Loves Travel Stop
Karla CarlsonKarla Carlson
Sales Associate/Customer Service Representative at Fashion 15 and TrendsSales Associate/Customer Service Representative at Fashion 15 and Trends
Ella HatfieldElla Hatfield
Phlebotomist at Grifols Plasma CenterPhlebotomist at Grifols Plasma Center