JOSHUA ROSS
Boise
Summary
Results-driven Sales Manager with over 9 years of experience leading 115 stores and 400 employees across four states. Expertise in expanding client base and enhancing customer service standards to boost sales and brand visibility. Skilled in recruiting, training, and coaching teams to achieve growth objectives.
Overview
9
9
years of professional experience
Work History
Field Sales Representative
DSI/AT&T
11.2021 - Current
- Managed sales for 115 stores and 400+ employees across 5 states
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Trained new sales representatives on company products, services, and effective sales techniques to improve team performance.
- Oversaw inventory management processes to ensure optimal stock levels of products at various retail outlets.
- Managed the merchandising and placement of new demo phones during iPhone, Samsung and Google Pixel Launches.
Sales Manager
Bluegreen Vacations
07.2021 - 11.2021
- Increased sales and profits through proactive management strategies and improved sales training.
- Partnered with internal teams and suppliers to analyze costs against market price points and establish structures for profit targets.
- Held weekly meetings with the regional manager to identify techniques to overcome sales obstacles.
- Analyzed report data to adjust operations for improved effectiveness.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Completed new hire paperwork efficiently.
- Executed payroll processing on a weekly basis to ensure timely employee compensation.
Field Sales Representative
DSI/AT&T
01.2020 - 07.2021
- Managed sales for 47 stores and 235+ employees across 4 states
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Managed sales team to achieve revenue targets and drive customer engagement.
- Developed training programs to enhance staff product knowledge and selling techniques.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Assistant Manager
Verizon Authorized Retailer
09.2019 - 01.2020
- Assisted in store operational duties such as receiving inventory, updating the pricing throughout the store, transferring and picking up inventory from other stores, training new hires, doing the schedule, doing bank deposits, working on the store cleanliness, etc
- In charge of setting and hitting daily goals and running the store when the manager was off
Tech Advisor/Sales
Verizon Authorized Retailer
07.2018 - 09.2019
- Attended weekly manager conference calls as well as weekly store meetings
- Responsible for scheduling during a long-term management absence
- Performed daily device counts and weekly full-inventory counts
- Consistently ranked top 3 in the district in overall sales
Door to Door Sales/Trainer
Endeavor Marketing Concepts
07.2017 - 07.2018
- Adapted to fast-paced, high-energy environments to meet evolving sales demands
- Regularly walked between 5 and 10 miles a day to make sales and perform existing customer service checks
- Interviewed and trained over 15 potential representatives into future leaders
- Managed a satellite office in Bend, Oregon that became the most successful business trip in company history
- Mastered essential sales techniques to enhance effectiveness in sales interactions
- Performed in a fast-paced, high-energy environment and learned to adapt to quickly changing environments
- Acquired knowledge of payroll processes and scheduling practices.
Education
High School Diploma -
North Bend High School
North Bend, ORCertification - Digital Marketing
Affluent Academy
Skills
- Direct sales
- Sales territory optimization
- Account management
- Territory Management
- Sales presentation
- Sales and marketing
- Strategic Planning
- Sales leadership
- Team building
- Employee training
- Problem solving
- MS Office
Timeline
Field Sales Representative
DSI/AT&T
11.2021 - Current
Sales Manager
Bluegreen Vacations
07.2021 - 11.2021
Field Sales Representative
DSI/AT&T
01.2020 - 07.2021
Assistant Manager
Verizon Authorized Retailer
09.2019 - 01.2020
Tech Advisor/Sales
Verizon Authorized Retailer
07.2018 - 09.2019
Door to Door Sales/Trainer
Endeavor Marketing Concepts
07.2017 - 07.2018
High School Diploma -
North Bend High School
Certification - Digital Marketing
Affluent Academy