JOSIAH DECHAMBEAU
Boise
Summary
Dynamic Customer Service Advisor at Cobblestone Auto Spa with proven expertise in account management and problem resolution. Skilled in enhancing customer engagement and retention through effective communication and relationship building. Recognized for implementing process improvements that elevated service quality and customer satisfaction. Committed to delivering results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Cobblestone Auto Spa
Eagle
06.2022 - Current
- Provided guidance and support to other team members as needed.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured compliance with company policies and procedures when interacting with customers.
- Processed customer account changes with proprietary software.
- Consulted with customers regarding needs and addressed concerns.
- Managed complex customer accounts requiring special attention or escalation.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Identified customer needs and offered solutions to enhance the customer experience.
- Analyzed trends in customer complaints or requests for additional services.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Executed daily operations including answering phones and assisting walk-in customers.
- Participated in regular training sessions to stay abreast of new products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supervised and motivated customer service teams to maximize business performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Instagram Account Manager
YikYak
Nashville
09.2023 - 09.2024
- Ran an Instagram account for the popular social media application Yik Yak.
Youth Sports Referee
Pick 6 Sports
Boise
04.2020 - 05.2021
- Provided guidance to players, coaches, and spectators to ensure appropriate behavior.
- Monitored actions of players and coaches during contests to detect rule infractions.
- Made quick, decisive calls to ensure the flow and integrity of the game.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Developed and maintained up-to-date knowledge of rules for multiple sports.
- Adhered strictly to uniform code while officiating games as per league standards.
- Attended regular meetings with league officials regarding new policies or updates related to officiating.
- Educated players on proper techniques used in their respective sports.
- Inspected sporting equipment or examined participants to verify compliance with event and safety regulations.
Youth Sports Referee
YMCA TV
Meridian
01.2019 - 04.2021
- Made sure that kids played their games the right way, and made sure that they had a good time while doing it.
- I explained the rules to young kids, and their families.
- Made quick, decisive calls to ensure the flow and integrity of the game.
- Monitored actions of players and coaches during contests to detect rule infractions.
- Provided guidance to players, coaches, and spectators to ensure appropriate behavior.
- Developed and maintained up-to-date knowledge of rules for multiple sports.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Adhered strictly to uniform code while officiating games as per league standards.
- Educated players on proper techniques used in their respective sports.
- Inspected sporting equipment or examined participants to verify compliance with event and safety regulations.
- Officiated basketball games.
- Engaged in continuous professional development to enhance officiating skills.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Resolved disputes between players, coaches, and spectators in a professional manner.
- Conferred with other referees to make correct calls.
- Inspected game equipment and field and court conditions for safety compliance.
- Observed and enforced the rules of the game for youth sports teams.
- Documented game incidents, maintaining detailed records for league review.
Education
High School Diploma -
Centennial High School
Boise, ID05.2022
Some College (No Degree) - College of Health Sciences
Boise State University
Boise, IDSkills
- CPR Certification
- Food Safety Certification
- Customer engagement
- Relationship building
- Trend identification
- Problem resolution
- Software proficiency
- Account management
- Customer service
- Time management
- Training facilitation
- Team leadership
- Attention to detail
- Calm under pressure
- Customer retention
- Reading comprehension
- Teamwork and collaboration
- Hospitality and accommodation
- Punctuality and reliability
- Empathy and patience
- Coordination
- Direct sales
- Product sales
Accomplishments
- Black Belt in Tae Kwon Do
- Numerous trophies from state track meets
- 3 year varsity football player
Certification
- CPR
- Food Safety
Affiliations
Recreational sports, snowboarding, camping, gardening
References
References available upon request.
Timeline
Instagram Account Manager
YikYak
09.2023 - 09.2024
Shift Lead
Cobblestone Auto Spa
06.2022 - Current
Youth Sports Referee
Pick 6 Sports
04.2020 - 05.2021
Youth Sports Referee
YMCA TV
01.2019 - 04.2021
High School Diploma -
Centennial High School
Some College (No Degree) - College of Health Sciences
Boise State University
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