Juan Pereira
Orofino
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
6
6
years of professional experience
Work History
Store Manager
PepBoys
05.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Master Technician
Goodyear Tire & Rubber
02.2022 - 05.2023
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
Master Technician
PepBoys
02.2020 - 01.2022
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Developed expertise in specialized areas such as hybrid technology , expanding the range of services offered to customers.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
Maintenance Technician
NTB-National Tire & Battery
09.2018 - 12.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
Education
Certificate of Technical Studies - Automotive
A.T.I
Miami, FLHigh School Diploma -
C.E.I.V.O
Cochabamba - Bolivia11.1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Employee training
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Quechua
Elementary
Timeline
Store Manager
PepBoys
05.2023 - 11.2024
Master Technician
Goodyear Tire & Rubber
02.2022 - 05.2023
Master Technician
PepBoys
02.2020 - 01.2022
Maintenance Technician
NTB-National Tire & Battery
09.2018 - 12.2020
Certificate of Technical Studies - Automotive
A.T.I
High School Diploma -
C.E.I.V.O
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