Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Juan Carlos Trujillo

Weiser

Summary

Accomplished Channel Support Professional at Comcast, adept in problem resolution and leadership. Spearheaded department's recognition program, achieving a 90% participation rate. Excelled in collaborative environments, enhancing team efficiency and communication. Demonstrated analytical thinking and effective communication, significantly improving project outcomes and ticket resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Channel Support Professional

Comcast
11.2022 - Current
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Spearheaded the departments recognition program. Increased participation from a 10% to a 90% participation rate.
  • Lead the department in effectively and efficiently in ticket completion. Avg about 90-100 tickets a day.

Channel Support Associate

Comcast
11.2019 - 01.2022
  • Cross functional subject matter expert, in identifying trends, resolving variety of tickets, and job aid creation.
  • Lead eNPS team meetings and conversations, developed and lead employee engagement committee.
  • Responsible in supporting a variety of departments with support, problem solving, implementation and account resolution. Supported the Loyalty, Inbound, store, and technical agents across the West Division.
  • Researched and analyzed and when appropriate issued credits for contested returns, shipping fees and service issues.
  • Has responsibility for multiple ticket queues, eChat, projects, and communication flow between department and functional groups.

Customer Service Representative

Runners Roost
05.2016 - 05.2019
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded proactively and positively to rapid change within the athletic shoe industry across the country in specialty running products.

Professional Athlete

Brooks
01.2014 - 01.2016
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Attended all practices, meetings, and workouts on time.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Maintained professionalism when attending charity, sporting and media events as team representative.
  • Worked with coaches and trainers to understand and implement improvement strategies.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Psychology

University of Oregon
Eugene, OR
06.2008

BBA - Business Administration

University of Oregon
Eugene, OR
06.2008

Skills

  • Problem Resolution
  • Leadership
  • Analytical and Critical Thinking
  • Active Listening
  • Communication
  • Collaboration
  • Data Analysis

Accomplishments

2023 Elite Award Winner

Engagement Committee Chair

Unidos ERG Satellite Board Chair

Communication Committee Chair

Channel Support Subject Matter Expert

2022 Middleton High School Hall of Fame Recipient

2019 University of Oregon Hall of Fame Recipient

2016 Olympian



Timeline

Channel Support Professional

Comcast
11.2022 - Current

Channel Support Associate

Comcast
11.2019 - 01.2022

Customer Service Representative

Runners Roost
05.2016 - 05.2019

Professional Athlete

Brooks
01.2014 - 01.2016

Bachelor of Science - Psychology

University of Oregon

BBA - Business Administration

University of Oregon
Juan Carlos Trujillo