Juan Carlos Trujillo
Weiser
Summary
Accomplished Channel Support Professional at Comcast, adept in problem resolution and leadership. Spearheaded department's recognition program, achieving a 90% participation rate. Excelled in collaborative environments, enhancing team efficiency and communication. Demonstrated analytical thinking and effective communication, significantly improving project outcomes and ticket resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Channel Support Professional
Comcast
11.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Spearheaded the departments recognition program. Increased participation from a 10% to a 90% participation rate.
- Lead the department in effectively and efficiently in ticket completion. Avg about 90-100 tickets a day.
Channel Support Associate
Comcast
11.2019 - 01.2022
- Cross functional subject matter expert, in identifying trends, resolving variety of tickets, and job aid creation.
- Lead eNPS team meetings and conversations, developed and lead employee engagement committee.
- Responsible in supporting a variety of departments with support, problem solving, implementation and account resolution. Supported the Loyalty, Inbound, store, and technical agents across the West Division.
- Researched and analyzed and when appropriate issued credits for contested returns, shipping fees and service issues.
- Has responsibility for multiple ticket queues, eChat, projects, and communication flow between department and functional groups.
Customer Service Representative
Runners Roost
05.2016 - 05.2019
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change within the athletic shoe industry across the country in specialty running products.
Professional Athlete
Brooks
01.2014 - 01.2016
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Attended all practices, meetings, and workouts on time.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Psychology
University of Oregon
Eugene, OR06.2008
BBA - Business Administration
University of Oregon
Eugene, OR06.2008
Skills
- Problem Resolution
- Leadership
- Analytical and Critical Thinking
- Active Listening
- Communication
- Collaboration
- Data Analysis
Accomplishments
2023 Elite Award Winner
Engagement Committee Chair
Unidos ERG Satellite Board Chair
Communication Committee Chair
Channel Support Subject Matter Expert
2022 Middleton High School Hall of Fame Recipient
2019 University of Oregon Hall of Fame Recipient
2016 Olympian
Timeline
Channel Support Professional
Comcast
11.2022 - Current
Channel Support Associate
Comcast
11.2019 - 01.2022
Customer Service Representative
Runners Roost
05.2016 - 05.2019
Professional Athlete
Brooks
01.2014 - 01.2016
Bachelor of Science - Psychology
University of Oregon
BBA - Business Administration
University of Oregon