Juanita Arteaga
Rupert,Idaho
Summary
I excel in customer service and Quickbooks. My experience includes streamlining office processes, resolving customer disputes with empathy, and contributing to positive learning environments, showcasing my ability to multitask and maintain professionalism under pressure.
Overview
11
11
years of professional experience
Work History
Office Specialist
Jentzsch - Kearl Farms
04.2018 - 11.2024
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
Family Educator 2
CSI Cassia Head Start
11.2014 - 03.2018
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Coordinated meetings and workshops to educate parents on child health, mental health and personal development.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
Customer Service Representative
Gary Johnson Insurance
10.2013 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
College of Southern Idaho
Burley, IDSome College (No Degree) - Clerical Certificate
College of Southern Idaho
Twin Falls, ID05-1999
Some College (No Degree) - Early Childhood Education
Idaho State University
Pocatello, ID05-2017
Skills
- Quickbooks
- Mail distribution
- Customer Service
- Multitasking
- Bilingual
- Database entry
- Professionalism
- Document Scanning
- Customer Service
Timeline
Office Specialist
Jentzsch - Kearl Farms
04.2018 - 11.2024
Family Educator 2
CSI Cassia Head Start
11.2014 - 03.2018
Customer Service Representative
Gary Johnson Insurance
10.2013 - 07.2014
GED -
College of Southern Idaho
Some College (No Degree) - Clerical Certificate
College of Southern Idaho
Some College (No Degree) - Early Childhood Education
Idaho State University
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