Hi, I’m
Juddan Aprilia Wulan I S
Yogyakarta
Risk comes from not knowing what you are doing.
Warren Buffett
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
years of professional experience
Work History
CV Kuliner Gelato Anugerah
Operations Manager
05.2021 - Current
Job overview
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
PT Integral Bisnis Solusindo
Community Experience
03.2019 - 04.2021
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from clients.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean and well environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Organized community events and activities, fostering social inclusion and increased engagement among clients.
Grand Aston Yogyakarta
Telephone Operator
03.2017 - 08.2017
Job overview
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Connected callers with appropriate professional, department, or business.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Operated switchboard and routed incoming calls to appropriate departments.
PT Kencana Transport
Reservations Ticketing Officer
10.2013 - 02.2017
Job overview
- Enhanced customer satisfaction by providing efficient and accurate ticketing services.
- Streamlined reservations process for increased booking accuracy and speed.
- Assisted clients in planning travel itineraries, ensuring a seamless experience.
- Improved call response times by effectively managing high call volumes.
- Collaborated with team members to optimize reservation operations and meet sales targets.
- Developed strong relationships with customers, resulting in repeat business and positive feedback.
- Managed ticket inventory to maximize revenue potential while minimizing overbooking risks.
- Handled customer complaints professionally, resolving issues in a timely manner.
- Ensured data accuracy by meticulously entering customer information into reservation systems.
- Participated in ongoing training programs to further develop expertise in the field of reservations and ticketing operations.
Education
Sekolah Tinggi Pariwisata Ambarrukmo, Yogyakarta
Diploma 3 from Hotel Management
08.2018
Skills
- Planned Equipment Constraints
- Data Archiving
- Market Growth
- Strategic Partnership
- Staff Management
- Workflow Planning
- Invoice Processing
- Inventory Control
- Sales Presentation
- Operation Monitoring
- Leadership
- Sales
Languages
Indonesian
Native language
French
Elementary
A2
English
Intermediate
B1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
CV Kuliner Gelato Anugerah
05.2021 - Current
Community Experience
PT Integral Bisnis Solusindo
03.2019 - 04.2021
Telephone Operator
Grand Aston Yogyakarta
03.2017 - 08.2017
Reservations Ticketing Officer
PT Kencana Transport
10.2013 - 02.2017
Sekolah Tinggi Pariwisata Ambarrukmo
Diploma 3 from Hotel Management
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