

Dynamic hospitality professional with over three years of experience at AYANA Villas Bali, specializing in luxury villa operations and guest services. Demonstrated expertise in OPERA PMS, SOP development, and operational management, consistently driving high standards of service excellence. Skilled in team leadership, cross-department collaboration, and delivering exceptional experiences in high-end resort environments.
Assistant Villa Manager with over 3 years of experience in luxury resorts, skilled in overseeing daily villa operations in high-end environments. Experienced in leading and training staff, implementing SOPs to maintain 5-star service standards, and resolving guest issues efficiently. Proficient in property management systems such as OPERA and fluent in English, capable of cross-department coordination to ensure maximum guest satisfaction
Professional in luxury hospitality with a strong focus on delivering personalized guest experiences. Experienced in supervising front desk operations, streamlining workflows, and maintaining 5-star service standards. Excels in team leadership, cross-department coordination, and maintaining a welcoming environment that maximizes guest satisfaction.
1 Property & Front Office Management Systems
OPERA PMS (Property Management System) – for reservations, check-in/out, billing, and reporting
2 Villa & Resort Operations Management
SOP Implementation & Compliance – creating, monitoring, and enforcing standard operating procedures
3 Communication & Collaboration Tools
Email & Calendar Management (Outlook, Gmail, Teams) – coordinating staff and guest communications
Internal Messaging / Task Management (Slack, Asana, Trello) – staff coordination and task delegation