Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Julia Hafni

Julia Hafni

PUBLIC RELATION
Bali

Summary

Dynamic professional with a proven track record in enhancing customer experiences and optimizing team performance at PT. Varnion Technology Semesta. Excelled in CRM software and team management, significantly improving client satisfaction and retention. Skilled in both strategic oversight and practical execution, leveraging computer skills and customer service excellence for impactful results.

Overview

14
14
years of professional experience
17
17
years of post-secondary education

Work History

Experience & Communication Staff

PT. Varnion Technology Semesta
12.2019 - Current
  • Visiting clients who have subscribed to Varnion internet, asking about their experience while using Varnion internet, in order to maintain good relations with clients.
  • Handling office events, planning them, and preparing reports afterward, including responsibilities in Public Relations and Marketing Communications.
  • Developed and maintained positive relationships with key customers to ensure long-term loyalty.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Manager

PT. Jaringan Rajawali Nusantara
04.2020 - 12.2022
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Social Media Planner
  • Admin and handle e-commerce of Mekanuma Jersey

Personal Assistant

INTELKAM POLDA METRO JAYA
02.2022 - 11.2022
  • Worked as a Personal assistant for 6 months, tasked with archiving documents and backing up data in a structured and neat manner.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Relationship Manager

PT. First State Bali Corporation
11.2018 - 12.2019
  • Responsible for finding customers who want to invest in the company by making sales calls, then meeting them by offering products to deals.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

CSO PRIORITAS

PT. Bank Central Asia Tbk.
03.2011 - 09.2014
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Ph.D. - Digital Communications And Multimedia

National Institute Information of Technology
Medan, Indonesia
06.2008 - 12.2024

Skills

Team Management

Interests

Yoga

Photography

Singing

Art

Travel

Timeline

Personal Assistant

INTELKAM POLDA METRO JAYA
02.2022 - 11.2022

Sales Manager

PT. Jaringan Rajawali Nusantara
04.2020 - 12.2022

Experience & Communication Staff

PT. Varnion Technology Semesta
12.2019 - Current

Relationship Manager

PT. First State Bali Corporation
11.2018 - 12.2019

CSO PRIORITAS

PT. Bank Central Asia Tbk.
03.2011 - 09.2014

Ph.D. - Digital Communications And Multimedia

National Institute Information of Technology
06.2008 - 12.2024
Julia HafniPUBLIC RELATION