Juliana Mormels
Cologne
Summary
Corporate Travel & Operations Specialist with a strong track record in managing complex business travel, internal travel policies, and cost-efficient booking processes. No itinerary is too complex — I thrive on turning challenging travel requests into well-structured, efficient solutions that support teams, exhibitions, and corporate events. Highly organized, detail-oriented, and experienced in hybrid and remote collaboration, with a strong ability to work independently in international environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality & Guest Services Experience
Sydney Restaurant Group (PTY) LTD
Sydney
10.2024 - 10.2025
- Cultivated strong intercultural competence through customer-facing roles in dynamic hospitality environments during a working holiday abroad.
- Built strong adaptability and flexibility by quickly adjusting to new environments, teams, and operational requirements.
Office Manager Internal Services
DocCheck & antwerpes ag
Cologne
12.2021 - 09.2024
- Primary responsibility for corporate travel management and travel-related operations across multiple departments.
- Managed end-to-end corporate travel coordination, including international business, exhibition, and event-related travel for cross-functional teams.
- Ensured compliance with internal travel policies by independently analyzing travel options based on cost, duration, and sustainability to maintain budget control and operational efficiency.
- Supported the selection and implementation of a corporate travel booking system to streamline processes and improve transparency.
- Led the planning and coordination of a large-scale internal company event for over 400 employees, ensuring structured execution and budget adherence.
- Minimized procurement expenses by 10% through streamlined purchasing processes and supplier management.
Travel Agent Business & Leisure Travel
TUI Deutschland GmbH
Viersen
08.2014 - 06.2017
- Completed vocational training within one of the world’s leading tourism groups, building a strong foundation in travel planning, booking processes, and customer consultation.
- Contributed to sales performance by converting client consultations into confirmed bookings for leisure and business travel.
- Applied empathy and strong communication skills through structured needs assessments to design tailored travel solutions.
Education
State-Certified Business Manager - Business Administration & Tourism
Trade Academy For Economics And Tourism
Duesseldorf, Germany06.2019
General Qualification For University Entrance - Biology And Sport
Business College
Krefeld, Germany06.2012
Skills
- Corporate travel management
- International communication
- Vendor negotiation
- Administrative efficiency
- Budget oversight
- Event planning
Affiliations
INTERNSHIP | 06/2019 - 10/2019
Diving Center Skualo Portocolom, Spain
• Completed a Divemaster trainee programme in an international environment, strengthening responsibility and presentation skills through structured briefings and client communication.
Diving Center Skualo Portocolom, Spain
• Completed a Divemaster trainee programme in an international environment, strengthening responsibility and presentation skills through structured briefings and client communication.
Certification
• Project Management Certificate, FernUniversität Hagen, Germany | 2018
Foundational training in project planning, coordination, and process organization.
• AEVO Training Certification (Certified Trainer Aptitude), German Chamber of Industry and Commerce (IHK) | 2019
Demonstrates proven skills in vocational training, instructional planning, and workplace education.
Foundational training in project planning, coordination, and process organization.
• AEVO Training Certification (Certified Trainer Aptitude), German Chamber of Industry and Commerce (IHK) | 2019
Demonstrates proven skills in vocational training, instructional planning, and workplace education.
Languages
- German, native
- English, fluent
References
References available upon request.
Timeline
Hospitality & Guest Services Experience
Sydney Restaurant Group (PTY) LTD
10.2024 - 10.2025
Office Manager Internal Services
DocCheck & antwerpes ag
12.2021 - 09.2024
Travel Agent Business & Leisure Travel
TUI Deutschland GmbH
08.2014 - 06.2017
State-Certified Business Manager - Business Administration & Tourism
Trade Academy For Economics And Tourism
General Qualification For University Entrance - Biology And Sport
Business College